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Business Profile

Farm

Gateway Farm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for their maple syrup back in May. When I finally received it in the beginning of July, the glass bottle had arrived broken. I proceeded to email them, along with a picture of the broken bottle. I also called their business number and sent a message on their Instagram page. I've yet to receive any kind of response. **** notified that they aren't accepting messages on Instagram and my emails weren't able to be delivered via an automated message. Today, 7/11/24 I went onto their Instagram page after they made a new post. I tagged and posted asking if they would finally respond. They are ignoring my post, but responding to others who posted after me. I have pictures, screenshots and the returned email messages as proof.

    Customer Answer

    Date: 07/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

Gateway Farm is NOT a BBB Accredited Business.

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