Complaints

This profile includes complaints for PPL Labs, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PPL Labs, Inc. has 4 locations, listed below.

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  PPL Labs, Inc.

  193 S Winooski Ave Ste 100 Burlington, VT 05401-6002

• 

  PPL Labs, Inc.

  7 Carol Ave Boston, MA 02135-7560

• 

  PPL Labs, Inc.

  459 Broadway Apt 5 Chinatown, NY 10013-3001

• 

  PPL Labs, Inc.

  109 State St Ste 2 Boston, MA 02109-2912

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i hired ppl to build a website with exact instructions on what we do and what we do not do, after several weeks they brought an elementary site to review which was loaded with all the stuff we do not do, after expressing my frustration with them and listening to the excuses they were to try it again another week went by and they returned with the same issues, i explained they were not the ones for us and we would take our work somewhere else. out of despite they loaded a half a** website with still all the stuff we do not do on to the internet under our name, we have asked them repeatedly to remove the site. they will not answer our emails and are unwilling to remove the site.

  Business Response

  Date: 06/26/2024

  Dear *****,
  
  We acknowledge receipt of your recent communication regarding the website development project for Bluewater Pools. We regret any misunderstanding or dissatisfaction that has arisen from our collaboration. Throughout our engagement, we endeavored to meet your specified requirements and instructions for the website. However, we understand your concerns regarding the final deliverables not aligning with your expectations. We sincerely apologize for any inconvenience caused. Regarding your request for the removal of the website hosted at "bluewaterpools.myppldemo," please understand that our team has taken immediate steps to disable access to this development environment. It was never our intention to misrepresent your business or cause any harm to your reputation. We appreciate your patience and understanding as we finalize the process of removing all traces of the development site. Rest assured, we are committed to resolving this matter swiftly and ensuring that your concerns are addressed promptly.
  
  Should you have any further questions or require additional assistance, please do not hesitate to contact us directly. We value our relationship with you and remain committed to your satisfaction.
  
  Best regards, PPL Labs

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.] ppl labs did not remove the bogus site and refuses to do so without paying them a fee. I have reached out to them personally as they requested and this is what they are saying. this is extortion and they have completely lied to me and the BBB in there response so no this is not acceptable 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PPL Labs stole $4,200,00 from me in 2 months. They build a terrible website. Worst than my previous wix website I made myself.They only work if you yell at them otherwise they will not move a finger for you! Stay away from this marketing company. Its 3 guys running a scam Here is my website today: www.yourntc.com Currently Unavailable They shut it down. I have to create a new one now. I am trying to get my domain back

  Customer Answer

  Date: 03/25/2024

  I have not heard from the business in response to my complaint. They kept my money, I had to build my own website using WIX.com. They stole from me. I found them on ********* It was a total scam. 

  Business Response

  Date: 04/30/2024

  ******, we are unable to continue website services for a client like yourself who disputes their credit card. We put significant hours of work into this account and are unable to work further without payment nor pay the hosting costs for this website. Please contact us to make payment and to reactivate your account. Thank you

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in business for 27 years and decided to hire PPLLabs to help me with marketing since the gym business has been really struggling since COVID. I signed a 6 month contract with them. After spending over $2000 to get started , they got me 1 lead. I told them that there is no way I can continue to pay them the monthly fee with them only getting me 1 lead per month. I would go bankrupt. After cancelling my contract, they shut down my website illegally and put inappropriate material on my ******** page! Due to the inappropriate material, ******** PERMANENTLY shut down my page so I can no longer run ads. So now I have no website that I paid a specialist to design 20 years ago and I no longer can market my gym on ********! They play dirty and have no idea what they are doing.

  Business Response

  Date: 03/07/2023

  We are working directly with the client to address the proposed issues to make sure all matters are satisfied. In regards to lead volume it appears there were a total of 20 leads that came in on the first month on under a $300/month ad spend allocation the only reason the ad campaign went down was due to an invalid card to the account. Our cancellation policy also has not been abided by to this date, but we want to make sure that we can properly go through this to continue our positive trajectory with the advertisements. Unfortunately with your website since we have not received payment we can not continue to pay for your hosting of the site we built, once this is remedied we would be happy to bring your site live. For your ******** Page this appears to still be live and I had asked the team to take a look as well and there is no "Inappropriate Material" on there that would cause the page to be down. Also you are the page owner, so please feel free to remove us as admins if that is what you wish to do. Looking forward to continuing to work through these issues you are experiencing. 

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***