Complaints

This profile includes complaints for University of Vermont Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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University of Vermont Medical Center has 11 locations, listed below.

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  University of Vermont Medical Center

  111 Colchester Ave Burlington, VT 05401-1473

• 

  University of Vermont Medical Center

  192 Tilley Dr # 2117 South Burlington, VT 05403-4440

• 

  University of Vermont Medical Center

  35 Joy Dr South Burlington, VT 05403-6119

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  University of Vermont Medical Center

  1060 Hinesburg Rd S Burlington, VT 05403-7628

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  University of Vermont Medical Center

  8 Crest Rd Saint Albans, VT 05478-9753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in the process of paying for dentures that don't work for me. Even when loaded with adhesive, the upper dentures have come loose while I was chewing food and became a serious choking hazard. There's a gap between my tooth and the fake tooth in the front of my upper dentures. My lower dentures were broken by one of the **** when he was adjusting it, and even though they repaired the lower dentures, I feel like that might be a weak area and prone to breaking on it's own. Neither the upper or lower dentures feel good- my real teeth and gums are always sore from them. They will no longer adjust these dentures for free and I don't feel any more adjustments will help anyways so I won't be paying for any adjustments. Because of these problems -especially the choking hazard- I'm not able to use these dentures. Therefore, I don't feel that I should pay for something that I can't use-especially a medically assistive item.

  Customer Answer

  Date: 06/29/2025

  I have not heard from the business in response to my complaint. What are the next steps for me to do about this complaint? I really feel like I shouldn't have to pay for something I cannot use due to the harm it can cause me. 

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whole story can't be told due to word limit.I don't have health ins, so I'm self-pay patient. I have 2 numb hands.MRI shows this may be from neck vertebrae.I go to *** Ortho Dr who suggests epidural at their ************ Big mistakes made by schedulers at *** (no room for story here). I get appt, all fine w/ procedure. Problem is, at no point from time when the *** rep first called to set up online chart, to appt w/ Ortho dr, to appt w/ pain clinic, did ANYONE talk to me about what procedure would cost. Mind you, there are signs literally everywhere in these offices about "PRICE TRANSPARENCY". There was one just to my side while I checked in for both appts. Yet no one ever suggested where/how I might find pricing for my appts. I thought an appt w/ Ortho Dr wouldn't be over $200ish, and when I got the bill it was $202.40. I figured the epidural might be $750ish & I first got a bill on 10/29/23 for $678.70. I was glad it was around what I expected & this seemed reasonable for procedure. An entire month later, I received a second bill for $1663.52, the REST of the bill for the epidural. I was shocked & thought this was a mistake. Apparently not. It has taken me months of calls to try to get this resolved. Spoke w/ a patient advocate finally in ********* acted horrified at the extent of my story. She was most disturbed by *** violating its own policies on Price Transparency. I received a letter in the mail on 1/22 stating she spoke w/ the leader of the *********** who basically said they did everything fine & too bad for me- that I still owe this *** despite everything. Letter gives link to their website re: price transparency-says info can be found online, yet no one at *** ever directed me here. Website says while data shows price, doesn't show what you'll really pay. To find that info, call your ins *** BUT WHAT ABOUT SELF-PAY patients? We depend on *** directly to provide that! Had I been told actual costs, I wouldn't have opted for this procedure! This is fraud.

  Customer Answer

  Date: 02/02/2024

  I have not heard from the business in response to my complaint. I did however contact the *********************** again, and ******* I spoke to originally was assisting me again. Once again, she was very sympathetic to my concerns & suggested she would speak to her boss & try to come to some sort of resolve (my ideal is to have a decrease in my invoice due to their lack of following their own policies.) This was on 1/24/24 & I have not yet heard back. I left another message for her. I asked her (or anyone there) to provide a photograph of the posters that are all over their offices stating their "price transparency" policies & that no one should be surprised at what they pay for service. I've yet to receive that either. I continue to get invoices sent to me - that happens regularly, yet no one seems to have a sense of urgency in getting this resolved before my invoice is sent to collections, which would add another dimension of unnecessary difficulty to this experience. Incredibly disappointing.

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the emergency room on 6/25/2023 to have a flexible foreign body removed from my esophagus. It was a very routine procedure, with no complications. I received a bill for the appointment that was obviously way too high for what had been done. I reached out to the billing department to ask them to just provide me with a more fair/accurate amount to pay they refused. In a way, it was good for me, because it meant that I had to review the bill myself and it turned out that they overcharged me way more than I thought. The largest billing item appears to be that they charged a facility fee under the *** code *****, when in fact, it should only be *****. I have brought the matter of this specific line item to the attention of the billing department several times now, and they are simple saying that the ***** code is supported, but they are refusing to provide any documentation or rationalization as to how. As the patient who was there are the time of visit, it seems obvious that the reason they are refusing to provide the support for ***** over ***** is because it doesnt exist; the billing was clearly coded incorrectly. Despite this, I have tried to remain open-minded and let them explain their side of the issue; they refuse. Currently, I am going around in circles with this and not getting anywhere. In addition to not meeting the *** requirements for *****, from a purely ethical standpoint, nothing happened in conjunction with the E/M part of my emergency room visit that could possibly result in any substantial cost to the hospital, nor any substantial benefit to the patient; this is a matter of unethical billing practices through and through and it has gotten to the point where the only option is to have these shady business practices properly documented with a third party.

  Business Response

  Date: 09/18/2023

  I am no longer working in the ************************** at the University of Vermont Medical Center.  Please reach out to their department at ************ or by emailing ***************************************************.

   

  Thank you

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  The message did not reach the intended recipient, and no resolution was provided.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Customer Answer

  Date: 10/08/2023

  Not sure what category to choose here.  There was no option for "the business took some action, but has not yet resolved my complaint".
  
  The business has made some progress, including a partial bill adjustment, but the matter is not fully resolved. My plan is to reach out to them again this week and try to make them put a response in the BBB portal, as that would make me more comfortable to have the documentation with a third party.