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Business Profile

Jewelry Stores

Karlise Fine Jewelers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint. After not hearing from the business I also filed with the *********************************************  Through this office I have heard back, but this matter is not yet resolved.  I am hopeful to have this worked out via the ************************ within the next two weeks.

    Business Response

    Date: 03/04/2025

    Date: March 4th 2025
    To: BBB of Eastern MA, ME, RI & VT
    RE: Complaint ********, ***** *******
    Please note that your email dated 3/3/2025 is the first notice I received regarding this matter as filed with the BBB. Also, that we have been engaged in a resolution with Ms. ******* for some time which has resulted in an agreement to settle her concerns. I expect to finalize the settlement today. 
    I would like to point out that in forty years of doing business as a jeweler, this is the first complaint of this nature. While the allegations are not supported by the facts, and we have tried many times to satisfy Ms. ******** demands, none-the-less, I am glad to resolve the matter in a manner that Ms. ******* finds acceptable.

    Customer Answer

    Date: 03/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    The complaint #******** was resolved on March 5, 2025. This complaint was addressed by the ******************************** following the absence of a response from the Better Business Bureau. I would also like to point out that although ******* ***********, owner of Karlise Fine Jewelers, states he has been in business over 40 years, Karlise Fine Jewelers began operations in 2017. This is the business which the complaint is against and not the prior business ******* *********** worked for. Unfortunately, I made the mistake of assuming that the quality of work and relationship would carry over from the prior business to the new business operated by ******* ***********, but that was not the case. While Mr. *********** does not believe the facts are supported, the various second opinions I obtained from reputable jewelers reflected consistent conclusions.

    Regards,
    ***** *******

     

Karlise Fine Jewelers is NOT a BBB Accredited Business.

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