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Business Profile

Ski Equipment

The Burton Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment.

Complaints

This profile includes complaints for The Burton Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Burton Corporation has 12 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought items with the promise of a partial refund. The original items were shipped but not delivered. I wanted to repurchase the items. Burton promised to reimburse me the difference between the price I paid and the sale price. Since I was rude to one of their cs **** they later declined to do the refund. I accepted the items since I wanted to move forward with the purchase regardless. When my offer came in the most expensive item in the other was replaced with a duplicate much cheaper version of the pants. When I submitted for a refund they first gave me a partial credit and then changed the amount to be less than they had originally decided. Seems like this company has taken an insult on one of their employees and has turned this in to a personal matter. I need to be refunded for the item I did not receive.

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The compliant is regarding the recent online orders US04087980 and US04061945.I made the purchases and later the price dropped due to additional promotion. I talked to the agent ** on 4/2/2025 and he said he will do the price adjustment so I can keep the items. He said this will be the one time courtesy for both items and two payments of ***** and ***** each should be back to my card. Three weeks later nothing happened and I never heard anything back from them. I talked to online agent ***** on 4/18/2025. He said the price adjustment requests were declined. Since it's now outside the return window, I cannot make returns according to their policy. But it was within the return policy when I talked to CJ on 4/2!!! I would have returned the items already if he said he cannot warrant the price adjustments.I am very disappointed with how Burton fooled their customers to keep the items. First to offer price adjustments so the customers will keep the stuff and hopefully they will forget about the price adjustment. Then they wait, when it's outside the return window, ops you cannot return any more according to the policy.

      Customer Answer

      Date: 04/28/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went onto their website to purchase some Step on boots for snowboarding and found a size 12 on clearance. I got all the way to submitting my payment and they kicked me back to the site. Once I got back to the site though my size was all sold out. I started looking for another pair and was really confused as the pair I just tried to purchase was not $479 and in stock, as you can see from the screen shots the description is 100% identical and in fact the same exact boot. I reached out to Burton for assistance, and they gave me the explanation that one is last year's model, and one is these years, again you can clearly see that there is nothing stating year in their ad. It was explained to me that this could be identified by the web address as one has a W24 and the other a W25. But again, in the screen shots I sent you can see it just says ************************** so how would a consumers know this? I asked what the difference is, and they said nothing they are the same. I feel this was a very deceitful tactic to trick customers, I have watched their site religiously since hoping another pair would land with a return as this is what they advised. Several times it would show a 12 available and when you clicked it would say out of stock.

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction occurred on 12/7/2024 as I attempted to purchase a pair of snow pants via the online store for The Burton Corp. I was first charged for snow goggles (an item I had never even put in my cart, looked at on the website, or wanted) for about $169. I then attempted again to order the snow pants and kept getting a card error message. I tried several times and the transaction failed each time. When I checked my bank account later that evening, I had been charged for the snow pants (about $232) five times. I have called the Burton Corp twice now and they keep telling me to wait. I feel this is a horrible error on their part and I should not have to wait for my refund for such a massive web error.

    • Initial Complaint

      Date:05/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 12 products on the Burton website (www.burton.com). About two weeks later, there will be a promotion on the website. There are bigger discounts. I contacted customer service and their feedback was that they couldn't do a price match. Let me return them and buy them again. I printed eight shipping label return labels. Because I need to pay 6$ per label. So I only used two return labels. A label, tracking number: (1Z5278Y49190722252) A total of 10 products were packaged and sent, showing the weight of 2.6kgs, the actual weight is about 19kgs, and all have been refunded. However, Another label, Tracking Number: 1Z5278Y49190442546. I returned two products (gloves and snowboard. I put the gloves in the snowboard box and sealed the box). Because the default weight of the printed return label is 2lbs. *** does not weigh the actual weight. Now the merchant only agrees to the return of gloves. The snowboard didn't give me a return, and the merchant refused to refund me because I used the wrong return label. ***'s investigation found that the merchant had received all of them. It's all about robbery.

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased size 11 snow boots from burton.com. When it arrived at my house, I noticed the box did say size 11, but when I opened it up and tried to put on the shoes it read size 10. I called Burton to ask for an exchange, but they stated they first need me to purchase another pair of boots before they can exchange them. They stated that it would take weeks to get my money back which should be upwards to $600. I received the wrong size and now they are asking me to pay them even more money.

    • Initial Complaint

      Date:02/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date : Feb 15th ******************** ******** I am writing to address a critical issue regarding my recent order with Burton. Unfortunately, there was a significant error with the shipping address, leading to the delivery being sent to an outdated location despite my attempts to update it on your website.Upon realizing the error, I promptly sought to cancel the order, only to find that this option was not available. Despite multiple attempts to rectify the situation through emails and phone calls to Burtons customer service, my inquiries were left unanswered or dismissed with vague responses citing busyness.This lack of responsiveness and failure to rectify the error promptly is deeply concerning. As a customer, I expect companies to have protocols in place to address and resolve such issues efficiently. The inability to cancel the order or update the shipping address within a reasonable timeframe is disappointing and leaves customers feeling helpless.I urge Burton to take immediate action to address this matter. I request either a full refund or delivery the products to the correct address. This incident has shaken my confidence in Burtons customer service and processes. As someone who regularly shops online, I understand that mistakes can happen, but it is how they are addressed that truly matters.

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a jacket to match pants from Burton. This purchase between the two items pants were a gift totaled nearly 1000$. When I received the matching jacket the color didnt match. Was told to pay shipping and file a warranty claim with Burton after several poor customer service interactions. This cost an additional 40$ to ship both items to Burton to prove the colors didnt match. The initial ordering process was fraught with problems and delays so when they finally received both items they told me its not considered a Burton manufacturing issue and are sending them back and told me to return the jacket for a full refund but because I wore the pants I am stuck with them. I advised them to keep the jacket and just refund the money but they were rude and kept avoiding my calls and emails to save time and money. I would like to file this as a company that doesnt support their own product and treats customers like garbage, I want a complete refund immediately and for Burton to have to take the pants back as well. I was never offered a new order to resolve this issue and when suggested I was offered a mere 20% but had to keep the products I didnt want. Please help

    • Initial Complaint

      Date:01/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was placing an online order and parts of the items in the order was under a 30% sale.The second I submitted the order those items went back to original price and the order went through without my permission and I was charged unwillingly to a higher price

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online. Received a confirmation. Went through the validation process and Burton cancelled my order before I could verify with their third part company. They then sold my order to another customer.

      Customer Answer

      Date: 11/26/2023

      I have not heard from the business in response to my complaint.

    The Burton Corporation is NOT a BBB Accredited Business.

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