Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been charging me $76.95. Since January 2025. I reached out to them about this. They responded with "Hi ******,Thanks for bringing this to our attentionI understand how frustrating this must be, and Im here to help.Its possible that youre enrolled in a subscription, which would explain the recurring charges. Subscription orders can be canceled, rescheduled, or delayed by clicking Manage Subscriptions within your ************************** account here: *************************************************** we can answer any further questions, please let us know!All the best"Like I already told them, I do not have a subscription with them. They are now not responding and again took $76.95 from my account.

• Initial Complaint

  Date:04/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I oreded blender brush, ******* ******* collection, begonia ************************ tinted serum deep oak and Sculpted complexion stick maple 8.25 W. I received 5 eye liners and several mascaras. I have contacted the company via email and received a reply that the order was delivered. I received the wrong items and would like to return the items I received and would like a full refund.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some makeup. Was very expensive and is terrible quality. I am attempting to return it as per their return policy and I cannot get anyone from the company to respond via email or phone call. They do not have a phone number on their website.

• Initial Complaint

  Date:01/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these items. However there was a huge delay in arrival had to purchase other items, I contacted the company to let them know I would be sending back the package, Asking for proper ways to go about it before ever receiving the package. They told me to go to the website for the return process however, my order number was not working. I continue emailing them to let them know that my order number was erroring on their website even though I just received package. I emailed them that I was gonna send it back out-of-pocket through *****************, which I did I sent them the tracking number. I also followed up after they had had the package for six days ********** Post website at that point they told me they did not accept international returns which was never mentioned before they said they were going to look into it every time I email them they gave me the same generic email refusing to refund me the $360 for the products that I had already returned plus paid to ship back. So They got factory sealed box back of products. I never opened it and they have my money and they refuse to refund me my money, even though I have no product and no money. Terrible customers service to rob their customers like this:

  Customer Answer

  Date: 01/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ogee bundle online. I received notification that my item was delivered. It was not. The tracking information said that it was returned to the company. I have been emailing this information to their customer service, 4 times now, as they aren't excepting phone calls. I have gotten no response. I simply want my money back.

  Customer Answer

  Date: 01/24/2025

  I have not heard from the business in response to my complaint, despite multiple attempts to rectify the situation. Customers cannot call customer service. They get a recording that they are busy and they advise email communication. They do not respond to that, either. They have ****** of my money. 

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product in hopes the product would be as great as all their ads claim. I received the product on Friday 9/1/23 and was excited to immediately try the product(s). The first thing I noticed is that the products kind of smelled like craft glue, but I applied them anyway. After just one application it was clear these products were not good, they went on poorly, had the consistency of crayon. I immediately requested a return, but was told I could not return them because I had used them. How would anyone know if a product is good or bad without trying them? Instead they offered me a credit, why would I want a credit for a product that is not good? If the company truly stood behind it's products they would offer refund if you didn't like the product. SCAM

  Business Response

  Date: 09/14/2023

  Ogee's full return policy is available to view onsite pre-purchase and we encourage our customers to review our online policies before making a purchase to ensure they agree to the noted terms of their purchases: *********************************************************. While our return policy is that we are only able to accept unused products still in their original packaging within 30 days of purchase, we communicated with the customer via email and made the exception to authorize a used return. We received the order back in return, and refunded the customer in full back to the consumer's original form of payment on 9/13/23.

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:03/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number OG100427936 On March 4, 2023 I paid $126 usd for a makeup kit called Ogee ******************* and after giving it a try I discovered that even the packaging is beautiful the product doesnt work for me. The makeup fades away in less than 1 hour. Being a high class makeup this is unacceptable. I went to their return policy and they only accept unopened items. How does that make sense? Why would you want to return an unopened makeup item? Please provide support to get my order refunded the items are barely used a couple of times. This has been a huge dissatisfaction and disappointment.

  Business Response

  Date: 04/03/2023

  This customer reached out to us after creating this BBB complaint. They read our return policy after using their set and were unhappy. As a general reminder, when you make a commerce purchase you are automatically agreeing to that "store's" posted return policies, even if you have not taken the time to read them. ********************************************************* as a small batch, certified organic brand we do not mass produce our product, do not resell items shipped to consumers due to their personal nature of use, and our posted return policy is unused and unopened for a monetary refund. 

  I have attached this consumers contact thread with support. We have offered them an exception to our posted policy to make an exchange. We are not refunding this consumer since they have been given a code for the value of their order for future use on ogee.com. 
  
  Please review communication and close this "case". 

  Customer Answer

  Date: 04/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************** *************

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent ****** on products and the product was the wrong match. I have written to them ten times as of today to get a resolution and nothing. I am requesting a full refund.

  Business Response

  Date: 04/03/2023

  Hi, I am the Director of ****************** at Ogee and I direct our Customer Experience / Support Team. We are in the middle of aggressive company growth and have hired 5 additional support agents YTD to continue to meet our volume of customer outreach. We have an auto responder on our help desk indicating that it will take multiple business days to receive a reply. 
  
  As a digital company, our full return policy and instructions are available to consumers 24/7 on our site here: *********************************************************, as well as in Shopify's checkout policy links and our FAQ page. We have an unused in original condition and packaging policy and we made an exception to refund this consumer in full. 
  
  Consumer first reached out on 2/24 (after business hours and we are a small brand and are closed on the 25th and 26th) and was served our autoresponder indicating we were facing a high volume of tickets. The support team emailed her a detailed reply on 3/7 offering her a comp exchange. We had paused on the reply, as we began getting communication from BBB on 3/3 regarding this consumer's complaint. 
  
  This consumer placed this complaint with you around this time and has been refunded in full at this time.