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Business Profile

Sound Equipment

Soundtoys

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sound Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a plugin bundle from them. The listed price was $499 but after discount it would come down to $279. I clicked on the checkout page and my subtotal came to $279 and when I clicked complete it went back up to $499 and this was not what I was expecting at all. I am not willing to pay that much and would like my amount to be reduced to $279. I took a screenshot of the check out page.

    Customer Answer

    Date: 01/14/2024

    The business decided not to honor the mistake that was on their website

    Business Response

    Date: 02/05/2024

    Complaint #: 21091766
    Response: 

    The last day of our Holiday Sale was January 1, ****. This customer purchased our product on January 2, **** at 606pm EST for the regular list price of $499. This customer tried several attempts all at the $499 price before his 4th attempt went through. There shouldve been no indication to this customer that the price was still the sale price of $279. And furthermore, this customer requested a refund on January 17, **** and was issued the refund the next day on January 18, ****. This customer also was using two different email addresses which prolonged and confused the process.

Soundtoys is NOT a BBB Accredited Business.

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