Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased access to a series of live online classes from Biofield Tuning. About a week and a half before the class began I got sick with major depressive disorder which had me bed bound and nonfunctional. I am a disabled person with 3 disorders. When I got sick, my friend contacted Biofield Tuning to tell them I was sick, nonfunctional, and could not take the class. She asked Biofield Tuning to use the money I paid in full for a future class I could take when I was recovered. This usually take me anywhere from a week to a few more to recover from these episodes. They refused to allow me to apply the funds to a future class when I was recovered. They refused to refund my money. They took advantage of a sick mentally ill person, stole my money, and gave me nothing in return.

  Business Response

  Date: 03/26/2025

  We are truly sorry to hear about the challenges youve been facing, and we understand how difficult it must have been to navigate your health situation.
  

  While our policies are in place to ensure fairness and consistency, we recognize that unexpected circumstances can arise, and we attempted to provide an exception to our policies to support you. We genuinely regret that our decision added to an already difficult time for you. Please know it was never our intention to make you feel unsupported or unheard.
  

  Five days before the class started, and well within our policy of not offering refunds or transfers, we received a message from someone using the students email that was unknown to us.  To protect our students, we don't remove them from classes that they signed up for via a request of someone other than the student, as we have no way of knowing if or how they are connected to the student. "********" could have been anyone, and they could have been someone preying on the student, so we took steps to verify the request and require a response in a short but reasonable timeframe under the circumstances to protect the student, potentially adjust our policy to support them, and allow us to operate successfully. 

  BT received a response after the extended required response time. At that time, it was too late for ** to find a seat replacement for the class. ** then responded explaining that they were outside of the refund window and the requested information was not provided before the extended deadline. ** also sent scholarship application information for any future classes should they have interest once in a position to participate. After receiving a very aggressive and threatening email with additional demands from ********, BT did not engage in further interaction or offer additional solutions outside of the original exception to our policy and scholarship offering. 

  We appreciate your perspective, and we wish you strength and healing in your recovery.