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Business Profile

Bowling

Spare Time Colchester

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bowling.

Complaints

This profile includes complaints for Spare Time Colchester's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spare Time Colchester has 21 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sparetime is refusing to return my $50 I put down for deposit. They are saying because this happened a while ago, they can only offer me a gift card.I contacted them a few months ago and was supposed to get a response back by I never did.I emailed them again today and the response was that a gift card is the only way to get some type of refund.

      Business Response

      Date: 04/29/2024

      *****,

       

      Good morning.  We are in receipt of complaint you filed with the BBB. 

       

      Were sorry to hear about your experience and would gladly refund your $50 deposit.  However, we cannot find your name in any of our software systems which we need to tie to the deposit youd like refunded. 

       

      As well, we reached out to our accounting team to see if they could locate the deposit with a credit card.  We struck out there too. 

       

      Was the reservation under another name and/or was the deposit paid with someone elses credit card.

       

      Looking forward to hearing from you.  Thank you. 

       

      ********************************

      Executive Vice-President/Chief ********* ***************************************************

    Spare Time Colchester is NOT a BBB Accredited Business.

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