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Business Profile

Hotels

Quality Inn Colchester Burlington

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Room was filthy, no heat in room. Not able to shower because tub was peeling, filthy. Blood stains on mattress and bed shirt was yellow. Bed was broken as well as the desk. Faucet in bathroom was grimy and gross. Toilet kept running. Felt unsafe to feed my kids breakfast after seeing the conditions of the rooms. Asked for a refund, but was refused. This facility is completely unsafe for anyone to stay in.

    Business Response

    Date: 04/14/2025

    Thank you for bringing these concerns to our attention. We deeply apologize for the experience you had during your stay at Quality Inn Colchester Burlington.

    The conditions you described are unacceptable and do not align with the standards we strive to maintain for our guests. Nor do they align with the conversation we had yesterday at your departure.
    We take your feedback seriously and are committed to investigating this matter further. To begin addressing your concerns, we would like to remind you a billing adjustment for your stay was done prior to your check out time for the inconvenience incurred in the first room we assigned.  At no time was the bed being broken brought up.  Our guest service team accommodated you with a room change upon your request "GSTS CAME TO LOBBY 2 HRS AFTER CHECKING IN TO EXPRESS THE ROOMS SHEETS WERE YELLO AND OVER ALL STATE OF ROOM APPERED DIRTY. ASKED FOR A RM CHANGE.CHANGE APPROVED PER ****. EXTRA PILLOWS AND BLANKETS WERE PROVIDED AS THE ROOM WAS A BIT COLD"
    Additionally, we are currently reviewing our housekeeping and maintenance processes to ensure such issues do not occur in the future. Upon check out, Mr. ********* provided his input "GST *** THAT DESK LEG IS LOOSE BTHTUB CRACKING DIRTY HAND TOWEL AND TOILET RUNS" and you shared your input also showing a picture of a tub, and a hand towel.  At this time, you were advised of the billing adjustment to your account.  We even offered to let your children have breakfast before we closed the breakfast room, which you declined.

    Your feedback will help us make the necessary improvements to create a safe and pleasant environment for all our guests.  Upon review of your accommodations, our Bedskirts are not yellow as they are brown on all of our beds, at no time during your stay did you mention the linen being dirty in rm 319.  
    Once again, we sincerely apologize for the inconvenience and distress caused during your visit. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.

    Warm Regards,

    The Quality Inn Colchester Burlington Team

     

Quality Inn Colchester Burlington is NOT a BBB Accredited Business.

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