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Business Profile

Trucking

Fireball Transport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My hardwood floors were severely damaged by Fireball delivery Services. I spoke with a gentleman at Fireball who asked me to send him the info for this claim. That was over a week ago and they are not responding to the claim now. I purchased this furniture, delivery and installation from Overstock.com for $5041.44. I have the Fireball Transport delivery crew on video sliding the furniture across my floors scratching them up everywhere. Fireball Delivery was notified of this damage 2 weeks prior to them even responding let alone coming out to see the damage. I sent them the pictures and videos for clear documentation to show what happened. Facts Fireball delivered my furniture on November 9th 2022. Video showing them dragging the furniture from the door, 30 feet across my hardwood floors, to the specified location. Fireball FINALLY called on Thursday December 15th. He asked to come and look at the floor damage. I told him the floors were being repaired on Monday, Dec 19th and to get there any time before then. Fireball never showed up! December 19th flooring company came into repair and re finish floors before Christmas Still waiting to be reimbursed for floor damage as **** was sent to all parties almost month ago. Copy and paste the link below for the video of their crew sliding the furniture across my hardwood floors. It is more towards the end of the video. Pictures and estimate are also attached.**********************************************************************************************************************

    Customer Answer

    Date: 01/09/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

Fireball Transport is NOT a BBB Accredited Business.

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