We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Drywall Contractors

Wall to Ceiling Drywall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drywall Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Wall to Ceiling Drywall to do a small drywall job. On 8/23 the owner, *******************, came to our house to quote the job and we hired him. The job was estimated to cost $900 not including materials, which we were to pay for separately. We gave him a $300 deposit that day per his request. On 9/13 he came and hung the drywall and said he'd be back later that week to finish the job. We paid him another $300. Days went by and we had not heard anything from him. Finally on 9/20 he reached out and said he could finish the job that week, but needed $150 up front, which we paid him (he requested we leave a check in our mailbox for him). We have continued to reach out and he's said that he will come the next day to finish the job and then he does not show up. He's since stopped responding to our calls and texts. We last spoke to him on 9/26 and texted him on 9/29 with no response. We would like to receive our money back since we've paid him $750 for a $900 job, but he's only done 1/3 of the work -- there are two days left of work (mudding, then sanding).

    Business Response

    Date: 10/01/2022

    I have yes no replayed to the home owners because I missed one phone call that I could not answer for the first time and then received and threatening text message saying that they were going to post negatively about me and my business of o didn't answer them back immediately. I feel that this is uncalled for with it being the first time in our whole time working Together that I could not answer my phone right away or text back immediately. As for the deposit o require that to secure the customers spot in the schedule. And then I showed up to install the sheetrock on the wall witch requires another 1/3 of payment I had planed to come back right away to get the taping done but I was trying to get the other job I was doing all finished up. (Which I did mention to ******* and ***** from the beginning) the few day I didn't get in contact with the Baileys after I hung the sheetrock was because I had unfortunately broken phones and  as soon as I was able to get in contact with them I did. The day that I got a check for 150 dollars *************** said that his wife had some work friends over and it would be best not to work that night and I said that was fine but asked if I could be advanced the 150$ for a bill I needed to pay and I had planed to come the next more **************** said that was fine and he was headed out so he would leave I in the mail box. I have done my best to inform the ******* of my personal family problems I was dealing with trying to be honest and 

    Customer Answer

    Date: 10/03/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *******

     

     

Wall to Ceiling Drywall is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.