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Business Profile

Plant Nursery

Green Mountain Hosta Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

This profile includes complaints for Green Mountain Hosta Nursery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Green Mountain Hosta Nursery has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      placed an order for almost $80.00 worth of hostas and never received items....notified that company was unable to fulfill order and offered cancelation with refund... never received a refund and constant emails on my part have gone unanswered. very frustrating and disheartening,,,,they gladly took my money but are unwilling to return it. automated email message is sent to me every time i try to contact them. warning all to stay away from this business and avoid all potential dealings with them- scam artists!!

      Customer Answer

      Date: 05/20/2024

      I have not heard from the business in response to my complaint. Still out $80. - no word from Green Mountain- yet they are still in business?? Really upsetting they stole from me and countless other patrons.

      Business Response

      Date: 05/27/2024

      We have been recovering from last year's floods and have yet to receive our BEGAP aide for recovery or refunds. We will be notifying everyone once we are able to remedy the situation. Until then, and unfairly to our customers, we must prioritize our current financial losses/family needs over customer service and ********************** admin time. We apologize and look forward to better days ahead. 

    • Initial Complaint

      Date:12/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on 8/23/22 (#****), which I never received. In June of 2023, I received an email stating that the company would not be able to ship my order and I was given the option to pick it up in person or cancel for full refund. I opted to cancel and notified this company on 6/15/23. Have sent many emails inquiring about refund with no response. Still have not received refund or any communication from this company.

    • Initial Complaint

      Date:11/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April 25, 2023 for plants that totaled $70.In June I received an email from the company saying they were overwhelmed with orders and were offering people to cancel orders and recieve a refund, or continue waiting. I sent a response requesting the cancelation and refund.After no response or refund, I continued calling and emailing for months with no success in getting a hold of them. I received several mass messaging emails later saying the refunds would soon be processed. It has been 7 months and I have still been able to talk to a representative, or recieve a refund.

      Customer Answer

      Date: 12/11/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 8 "**************************** Hostas" from Green Mountain Nursery (East *****, **) on April 25, 2023 and never received them. I have tried contacting said company a few times, as they never answer their phone, nor responded to my calls/emails. Although I would have really loved to received my hostas, I am requesting a $82.00 REFUND, instead. Lots of negative customer comments about ******************************************************************, as this adds further MIS-trust on my end. More detailed information, including my receipt, are attached.

    Green Mountain Hosta Nursery is NOT a BBB Accredited Business.

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