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Business Profile

Slate

Camara Slate Products Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered material 10 months ago and paid upfront for that material. Received very sparse communication and no indication that we would ever receive what we paid for and were promised.

    Business Response

    Date: 10/16/2024

    This complaint reads "from one of my customers"  ..**** ******* is not my customer, and until a few weeks ago I had never heard of him.  

    He did not pay me for this order. 

    Stone Avenue is my customer.  They paid for the order because they are on prepay terms.   

    We took this order months ago and gave an estimated lead time of 6-8 weeks,  But with any order we take, there is the knowlegde weather and stone conditions can affect production.  

    We are in the slate manufacturing business, which means we extract rock from the ground, and we produce slate products; namely roofing slate, floor tile, countettops etc and there are many times where production is slowed down (and in many cases, halted) because of poor stone quality.  Poor stone qulity equals zero production.  

    As we got further into into this quarry we realized were not finding stone good enough to produce this order. 

    At this time I spoke with ***** from ************** and told her the situaion and asked if the homeowner would take another color.  

    We sampled a different color....not radically different, but a different shade of green.  

    The homeowner rejected it and wanted the orginal color ordered.  Fair enough.  The customer wants what the customer wants.  

    At  this point, I told ***** that was fine, but that I COULD NOT give her a time frame, but that it wasn't looking good...i said it could be 8 weeks or 8 months, and that i had better control over this than i have over the weather. 

    2 weeks later she started asking when the order would be ready....

    We have, just in the past week, been allowed to go into another quarry in hopes of getting this order done as soon as we can.  

    This is the unfortunate part of this business we have no control over.  

     

    So, Alex 

     

     

     

     

Camara Slate Products Inc is NOT a BBB Accredited Business.

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