Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th I reached out to century arms with the following complaint. "I have a SFX darkside rival and the magazines don't appear to be feeding properly. When the magazines are fully loaded you can't see all the rounds through the round indicators. I don't see a place on this form to upload pictures but if I get an email to send them too I will be happy to send pics of the magazines and feed ramp. I would like to reiterate this is my service weapon that I carry daily. I train with it monthly and put about 150 rounds downrange a month. On the range July 3rd I kept having misfeed issues. It would fire a few rounds then I would have to rack the slide, a round would eject, then I could fire again." I sent all the documentation they asked for then they had my send my handgun away to their gunsmith for 5 weeks. Which if fine, if it would have come back fixed but it didn't. For some reason they ended up changing the barrel and it was still giving me the same issues. So I emailed back "I am so frustrated. I literally just received my firearm back today and its having the same issue. I told you my magazines were not feeding correctly and I thought the springs were wore out. All you had to do was send me two new 18 round magazines. Instead, you had me send it away for a month, for some reason you changed my barrel and sent it back. IM STILL HAVING THE SAME PROBLEM. I even Sent a picture to show you the rounds are not loading correctly into the magazine. Please tell me how I can rectify this issue. Request #******" They asked for additional documentation which I sent them. Their reply was "The magazines you need are currently out-of-stock. So, we will not be asking you to send your defective magazines in to us at this time, but we have setup a replacement part order for you so that when the magazines do come in from our manufacturer in ****** they will be sent to you. Your reference number is ******. Since then I have not be able to make contact with century arms.

  Business Response

  Date: 09/19/2023

  I am looking into this customers ticket. The magazines are in stock and have been shipped to the customer. We have been trying to reach out to the customer via telephone to discuss with no response from the customer.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a firearm for over $600 about 3-4 months earlier. The recoil spring felt weak initially, and after taking it to the shooting range, the firearm didnt perform well as-is or in the suppressed configuration. Different ammunition was used, it was cleaned and still the firearm failed to return to battery. **************** suggested a new recoil spring, which I agree most likely would fix the issue. They indicated its not covered under the manufacturer warranty, which isnt correct given the firearm is only 3-4months old. All of this is captured in email conversations with Century ******** customer service rep **** the replacement part to correct the issue is around $20 not a steep ask when the firearm was over $600.

  Business Response

  Date: 07/19/2023

  The C.S. agent is correct in the fact that with it being and aftermarket part it is not covered by warranty. However it appears to me that further in the ticket the customer is referencing that there is an issue with or with out the part being used. We will go ahead and send a new spring out to the customer as we stand behind our products. 

  Customer Answer

  Date: 07/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29 December 2020 I purchased a ***** 9mm pistol at **************************** at *************************************************. I paid $315 for the pistol and $32 for an extra magazine. I took the firearm home and it does not function properly. It will chamber but not fire (or strike) a round at random. This has happened over 6 times with only 66 rounds fired. I explained this to Hilside Shooting Supply and was told that this handgun must be held with both hands in order to cycle properly. I explained to Hillside in ***** that I am a 22 yr retired Air Force veteran and own several firearms and I know how to shoot a gun. Hillside then offered me $270 in cash or store credit. I left. On 2 January 2023 I contacted Century Arms through Canikusa.com. I have the traffic that states all ***** 9mm firearms require a 124 grain bullet for the first 500 rounds. Both ************************ and Century Arms are making ridiculous statements.

  Business Response

  Date: 01/26/2023

  The CS agent has provided Mr. ******* with a few options that *** help to remedy the issue he is experiencing. We have not heard from Mr. ******* on whether he has or has not tired any of them and what the outcome is. We also provided him with a link to purchase a lighter force recoil spring. If he continues to have issues will be support his needs. 

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****