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Business Profile

Insurance Agency

Palmer Insurance Agency

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Palmer Insurance Agency's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Palmer Insurance Agency has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Palmer Insurance Agency

      22 Commerce St Unit 9 Hinesburg, VT 05461

    • Palmer Insurance Agency

      PO Box 107 Williston, VT 05495-0107

    • Palmer Insurance Agency

      33 Blair Park Rd Ste 102 Williston, VT 05495-7532

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been with Palmer Insurance for one year, but decided to cancel due to them bumping my annual premium up $400 because, "Insurance companies are dealing with profit loss." This was not the issue. The issue is the fact that when I changed my address, they chose to withhold information regarding a charge to my account based on where my car is parked. I can understand the policy and the charge itself, and had I been notified at that time, I would have paid it then. To further an already unethical and illegal situation, they NEVER notified me of these charges and tried telling me there's nothing they can do. I spoke directly with Concord, and the woman I spoke with told me that Palmer is able to see how much the fee is at the time of changing my address. This means, they knowingly omitted a fee they are LEGALLY required to notify their clients of. Yet, when speaking to ***** Palmer himself, he argued with me telling me they didn't do anything wrong/illegal/unethical, and stayed consistent with "you need to take responsibility because there is nothing we can do." Additionally, he told me he didn't know if they could see the price, directly contradicting Concord. ***** ********* and ***** Palmer are reflecting incredibly poorly on their business as well as *******. I would like it to be known that they will NOT be transparent about their fees, and they will say they can't do anything when that cannot be the case. I will be contacting the VT Commissioner of Insurance as well as seeking legal counsel on the principal of Palmer Insurance practicing in BAD FAITH. This is highly inappropriate, unethical, and illegal. I will NOT be sending them another cent. The one thing Palmer Insurance Group WILL do is repeatedly explain what you understood the first time they explained it, coming off as lying, condescending and greedy insurance agents. This will not be stood for by me, and I will encourage others to sit down too. STOP taking advantage of people who rely on your service.

    Palmer Insurance Agency is NOT a BBB Accredited Business.

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