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Business Profile

Event Planner

Farm to Fork Fitness Adventures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

This profile includes complaints for Farm to Fork Fitness Adventures's headquarters and its corporate-owned locations. To view all corporate locations, see

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Farm to Fork Fitness Adventures has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a biking trip from this company for a weekend ride in ************. The ride was to take place on July 28th 2023. On June 9th 2023, I was notified by email that the trip has been canceled due to not enough participants. I paid $500 for the trip and I paid a $200 deposit for my lodging. This trip was canceled 50 days in advance, not enough time to receive a refund of my lodging deposit. I have sent several emails requesting a refund for my biking trip. The company his offered an alternate trip this year. In 2023 they offered 12 weekend trips. This year they are offering five trips, none of which I am able to attend. I have sent six emails explaining my situation and requesting a refund. I realize I am going to be responsible for the $200 lodging deposit that I lost. According to their website, trips are only canceled due to natural disasters or man-made disasters, not because of lack of interest. They have refused to refund my money.

      Business Response

      Date: 01/22/2024

      We have a no-refund policy and we make this policy clear in our registration process. We are happy to offer customer credit to one of this year's **********************. 

      Customer Answer

      Date: 01/22/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ
      I do not accept this  response. Their policy also states trips are only canceled for disasters but they canceled my trip because there were only five people registered. As I have stated they canceled the trip so late, I could not get my $200 lodging deposit back. I am not available for any of this year's trips and there are only five trips to choose from. I am requesting a refund of the $500 I paid for this trip that was canceled through no fault of my own and not due to a disaster.
      Regards,

      *****

       

       

      Business Response

      Date: 01/24/2024

      Our no-refund policy is very clear. See attached snip from our website - this language has not changed since it was first written in 2014. Pasted below as well:

      " Entries are non-refundable. Our company is still small and growing, so cancellations affect us greatly. Sorry, but no deferrals to next year's events either." 

      Customer Answer

      Date: 01/25/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      Please see attached policy from your website that states your rides and events are canceled only due to disasters. This was not the case. This was basically greed because you weren't going to make enough money off of this ride. I understand the fact that your policy is no refunds, but you should also stick to the policy of no cancellations unless there's a disaster. Therefore, I feel that I am *********** a $500 refund. And I do accept the fact that I am responsible for the $200 that I lost for my lodging deposit. I hope we can agree on this.
      FAQ

      Regards,

      *****

       

       

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