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Business Profile

Roofing Contractors

Three Mountain Roofing
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Three Mountain Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** and I had our roof replaced by Three Mountain Roofing on April 14, 2023. The company is withholding our *************** because they want us pay more money than what we contracted to pay. I am attaching the contract. You will see that they say that if any sheathing (they call it sheeting) needs to be replaced it will cost $50.00 per sheet for labor and disposal plus the market price of the sheeting.They charged ** $53.00 per sheet for each of the 47 they used. We called ********** and Lowes on the day we received the invoice, and their sheathing was being sold for about $32.00 a sheet. We also called ****** Lumber where they told ** they got the sheathing and were told the cost was $36.20 per piece. We also inquired if they offered discounts as is normal for professional contractors and they said yes. So we know they paid less than $36.20 per sheet but accept the assertion that some might consider that amount the market price.We paid our invoice promptly but subtracted the difference between $53.00 and $36.20 per sheet. They told ** they mark up this product 40% to cover the cost of things like keeping their trucks running and disposal costs etc. They also said they would reduce the 40% to 20% to make ** happy. It did not make ** happy. They now want ** to pay $444.40 before they file for our warranty.Your help is greatly appreciated in resolving this matter.

      Business Response

      Date: 05/18/2023

      She is correct the contract reads market price for sheeting. And it is priced like the fish of the day at a restaurant, when you order an item priced "market price" you are not going to pay the price that the restaurant paid for the fish you pay the value added price, and that is what was charged, the value added price. So no trickery was involved. We went to this system back in 2020 as the price of plywood would change on a daily or hourly basis, prices have since stabilized and  so to avoid this type of misunderstanding we have changed the contract to read replacement at $110.00 per sheet. We do apologize that this customer feels that they were somehow tricked, and we will pay the difference for them zeroing out the amount owed, and will file their warranty for them.

      Customer Answer

      Date: 05/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    Three Mountain Roofing is BBB Accredited.

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