Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are disappointed with your ski school experience over MLK weekend. Our child called us midday from her $300 full day ****** to say that she was bored. We were able to convince her to stay, but it seems like you stretched your instructors too thin, did not give kids in group ******s the attention that they needed, did not assemble ski school groups appropriately based on skill and age, and you were not able to take ****** feedback at the disorganized ski school pickup. We are seeking a full refund for this full day group ******.

  Business Response

  Date: 01/30/2025

  Guest has been refunded the requested amount of $300.00 authorized by ski and ride school

  Customer Answer

  Date: 01/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:02/03/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the letter I wrote to the business with no response I am writing to you with a matter of urgent concern that arose during my family's stay at your establishment from December 17th to December 25th. It has come to my attention that my son has suffered numerous bed bug bites as a result of what I believe to be an infestation in the room we were assigned. I have already sent several email seeking assistance on this matter,however, to my dismay, there has been no response.I trust you understand the gravity of this situation. Bed bug bites are not only physically harmful, as the attached photograph of my son's injuries clearly demonstrates, but can also cause significant psychological distress and potentially carry infections.Upon discovery of the bites, we sought medical attention, and the attending physician confirmed that the injuries are consistent with bed bug bites, most likely contracted from the hotel bedding or furnishings. This medical opinion has added to our concern and disappointment with the hygiene standards at your hotel.It is with regret that I must inform you that if a satisfactory response is not received, and appropriate measures are not taken promptly, we will be left with no choice but to pursue legal action. The well-being of your guests should be of paramount importance, and it is distressing that this has not been reflected in the handling of our complaint.Therefore, I demand the following actions be taken immediately:1. A thorough investigation into the hygiene and pest control measures currently in place at your hotel.2. A full report on the findings of this investigation and the steps that will be taken to rectify the situation.3. Full compensation for the distress caused and reimbursement for all medical expenses incurred as a result of this negligence.I expect a written response acknowledging this letter and detailing the actions you intend to take within 5 days. Your prompt attention to this serious matter is expected and

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was staying at one of Okemos resorts from the 19th to 22 October and upon arrival home four days later they decided to charge me $2500, which was due to a mistake on their end they tried to say they put money in my account that they did not put in and they were just trying to recover their money. I never authorized any of their charges and now after going back-and-forth with them for a day and a half. I was expecting to see my money back in my account this morning and its still not there. When I brought this up with them they told me that it was something I had to take up with my bank.

  Business Response

  Date: 11/06/2023

  We are very sorry to hear you did not enjoy your stay. This reservation was made via our groups **** and I am forwarding to them as well as the Front Desk. 

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancel the classes for my kids on Dec 23 because of the whether condition - storm in advance but they keep saying I canceled it on Dec 27. I have the email evidence and I called the same day in the morning.

  Customer Answer

  Date: 05/22/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 05/23/2023

  Good Morning, 

   

  We have passed this over to the ski school department. We can give refunds if the reservations are not cancelled more than 48 hours here in the lodging department. I will let them know again she still has not recieved a reply from them. It may take time as ski school is now closed for the season. 

   

  Thank you.

  *************************

  Ast. Ops Manager. 

  ********************************************************************

   

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  as indicated in my email attachement, it is within 48 hours, i need my refund to close this issue
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Youzhuo

   

   

  Business Response

  Date: 05/25/2023

  As I stated in my previous reply ski school is closed now. I have forwarded this request on to them, but there is no one in office right now. Summer camps start soon and they will see the email. I am sorry, but it really has to go through the ski school department. 

   

  *************************

  Ast. Ops. Mngr.

  **** Resorts reservations

  ********************************************************************