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Business Profile

Auto Repairs

Riverside Custom Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from the business in response to my complaint. The truck has been completely destroyed. The truck is no longer at said business and we have gotten the cops involved due to him robbing of us of our money and threatening to and actually causing serious damage to our truck and losing thousands of dollars worth of parts to reassemble our truck. Business owner also still has parts to our truck like tailgate vent window battery and more. What is our option throughout this process.s job ***** destroyed the original purchased mat we had to purchase a new one and have truck towed to ******** and back to Kevins to have mat installed costing us an extra $1200.00. In April of 24 we had to purchase a gallon of paint as ***** used the money given for paint on something other than paint at the cost of $528.93 and on 5/12/24 we had to purchase more paint for truck totaling $524.64. and thousands of dollars on other things lost broken or destroyed. We have a written signed contract that reflects the truck was to be finished by 7/1/2024 and has not met said deadline. We have been scammed out of our money and frauded on services. ***** has also defaced the value of our property by getting over spray on the frame which has original paint as well as over spray on our costume dipped valve covers and more. I will also attach written list of all things done. He removed the windshield and we had to hire a windshield company to come reinstall windshield which was not to be removed

    Business Response

    Date: 07/09/2025

    See attached response 

Riverside Custom Auto is NOT a BBB Accredited Business.

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