Reviews

This profile includes reviews for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aspen Dental has 4 locations, listed below.

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  Aspen Dental

  474 Holiday Dr Ste 1 Mendon, VT 05701-4889

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  Aspen Dental

  62 Merchants Row Williston, VT 05495-4476

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  Aspen Dental

  856 US Route 302 Unit A Barre, VT 05641-2301

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  Aspen Dental

  231 Wade Road Ext Ste 101 Latham, NY 12110-1855

Review Details

• Review fromEd M

  Date: 03/06/2024

  1 star
  This office is under staffed and in my case, wouldn't perform a regular cleaning covered by my insurance. They claimed I needed a $300+ procedure. I have never encountered a dental office refusing to perform a general cleaning. In addition, they gave me a $3,000 estimate for dental work that was completely bogus. A previous visit 6 months earlier to a different dentist yielded a report of excellent dental health.The final straw was attempting to double bill me for the "free"/covered by my insurance, initial exam. My insurance company called them stating their bill was paid 4 months ago. Unsuspecting clients would've probably paid the fraudulent bill.Stay away from this business.

• Review fromAshley P

  Date: 02/19/2024

  1 star
  In November 2023 my husband and I went into Aspen dental looking to have multiple teeth repaired in partial dentures. I was told to apply for a loan through their company which we received for $2500. The money was put into our Aspen dental account, mind you we also have Delta dental insurance. My husband went in for a deep cleaning in February. That was the soonest they could get us in. When he got there, the lady would not let me go in with him, she was extremely rude and caused him severe pain. He had to stop her several times and tell her she needed to be more gentle that she was hurting him. He was in there for less than 10 minutes for his deep cleaning. He said she has no equipment other than a little rubber scraper that she sent him home with. That was charged to both my insurance and to our loan. We returned today February 19th **** to find the loan was returned an Aspen in Dentals request. The dentist i19th **** to find that our loan was returned an Aspen in Dentals request. The dentist himself came out and try to smooth things over as I was very upset. They told me they only hold the loan for 90 days and they should reapply. Meanwhile I have made three payments on the loan and have had no dental work done. We refused to reapply in the company we had the loan through which was through them, will not pay us back for three payments. Moral of the story, they ripped us off financially, they did no dental work whatsoever, other than an extremely painful cleaning, with a very rude lady and charged us $250 I never actually cleaned my husbands teeth.

• Review fromElainre B

  Date: 09/09/2023

  1 star
  In February 14th 2023 i went to get my teeth cleaning. Little did i know i would be only getting part of my mouth done and put on a full plan for the whole mouth.I was told that I needed to pay for a plan which would cost me for my whole mouth 1200$.I said i had never had to pay for this is only for a pay for each treatment on my insurance i only paid for each quad treatment at a time.. in th past. This ******** office then asked for $200 deposit. which i had to pay or pay in full for all with this plan. I felt something was not right and called my dental insurance about a month later and said that they paid $59 for that day and i should have gotten a reimbursement for the rest. I called a few days later and they told me that their office computers were hacked into and couldnt get any of my information. I then filed a grievance complaint with my ************ I called again to seek advice from the office Mgr and she said come in and well ll fix it..I went in that day and ..she was not there i was approached by a girl that said if you dont pay $400 today you cannot have anything done here today..upset on so i called Liberty Dental my Ins. On the phone I explained my situation and they called while i was on the phone too no response.. i have tried several times and the same office Liberty Dental tried to call or contact them and no response and had no outcome..I am frustrated and concerned that that this office has performed fraudulent or scam activity..I had no letter of what is happening with from my ************* or anyone in that office to resolve this issue.. To my understanding she also stated that the computers hacked but did not involve anyones information..Yet she could not see my information. this is why I am frustrated..I told the Aspen Dental office that i was not coming back and seeking help from my insurance company on this. But no response and its been awhile now nothing has been done on this matter..I am asking for refund of $141.00