We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for McDonald's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

McDonald's has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 3rd I ordered food for my kids through the app for the McDonalds on the ********************* in *****, **. The total was $9.80. I arrived around 8:20pm and noticed at the majority of the lights were off, including the drive-thru, but the dining room lights were on and there were employees inside. I pulled into the parking spot and entered parking space number on the app and waited. After several minutes my order had not been brought out so I approached the door, assuming maybe only the lobby was open and not the drive-thru. When I approached the door it was locked and there was a printed sign that said they closed for maintenance at 8:00 p.m. After being laughed at by the employees in the lobby that saw me standing at the door, holding up my phone showing my order, I called the store and was told that I would need to request a refund through the app.There is no way to request a refund on the app so I emailed them. They told me that the individual store would have to process the refund and that they had contacted the store manager and requested that I'd be refunded. Since this initial contact on December 4th, I have sent an additional five or six emails. Each time I have been told that the store manager was told to refund my order. The last response I received apologized that the store manager still had not reached out to me, nor refunded my order. They advised that it had been escalated to the regional manager and they would be reaching out to me as soon as possible. Nobody ever reached out and I still have not been *********** is now January 4th and I still have not received a refund for the product I was never given, but charged for. My last response from McDonald's was on December 20th. Since then I have sent two more emails with my case number included and they have just stopped responding. It will be attaching my receipt from the order as well as the last correspondence received from McDonald's corporate.

      Business Response

      Date: 01/09/2025

      Hello,  thank you for contacting us. I would like to explain the situation. First, the correct name should be ******* Coughlin. This complaint says from Emme Prive. I don't know who that is. The complaint that I received came from ******* *****. 

       I did respond to ******* on December  5, 2024 as you can read in the email that I attached here. I explained that the pending charge will drop from there account by December ******************** on December 18. 

      I did a follow up email on to him on December 16, 2024. I have attached this email also.

      He states that he has emailed several time without response.  I don't know who he is emailing but it is not me.

      If he had spoken to a manager at the restaurant, they would have contacted me. I have not heard from any manager regarding this. I followed up with the managers earlier this evening to double check. How do I know that he did't receive the refund. He should have by now like I said. He never contacted me, ever. 

      We are very fair and enjoy our customers!!! please let me know how this can end,,, Respectfully, **** ***** Senior Supervisor 

      Customer Answer

      Date: 01/09/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

       
      First off, I have no idea who ******* is? My husband is ******* ***** and I am **** *****. I never received any direct correspondence outside of from McDonald's corporate. Looking at the attachments, these emails were sent from a random email address that must have filtered into my spam because I never received them hence why I never responded. All correspondence was sent through the McDonald's app as I was never provided with any direct email address for anyone, nor did I receive any direct emails or calls. On December 20th I sent yet another message through the McDonald's app, including my case number, and from that point forward none of my messages were answered. 

      The Fact that it has taken me over a month and I still have no resolution, instead I met by a bad attitude is absolutely wild to me. Please just refund my money so we can be done with this.

       


      Regards,

      ****

       

       

      Business Response

      Date: 01/14/2025

      Hi, I am the **************** manager for ********************** I Emailed **** today to apologize to her and to let her know we are sending her 4 Extra Value Meal cards and her $10.00 refund. 

       

      Thank you

       

      ****** ******

      Coughlin Inc. 

    • Initial Complaint

      Date:09/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have visited this location on many occasions and unfortunately they never provide the product that they advertise. The biscuits are always hard as a rock, the other food is usually cold or wrong or missing and despite several calls to the owner, complaints to the McDonald's corporation and calls to management, they never change. I'm seeking compensation for all of the food that I have paid for that has been consistently awful and/or missing and/or wrong.

    McDonald's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.