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Business Profile

Plumber

Plouffe's Boiler & Mechanical Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/4/24, ********* sent me an email saying an attached bill for service on 7/18/23 was "way overdue". That was the first interaction we had with ********* about the service/bill since the day of service (7/18/23). When I made the appointment in July 2023, I was quoted $150.00 per hour and I wrote it on our calendar. I agree with his description of the work done on the invoice. He took a little under an hour to do the work. When he was done, we couldn't figure out why he was in his vehicle for so long. As of 9/4/24, ********* claims we owe them for 90 min. of work because GPS showed him at our property for 90 min. even though at least ********************************************************************** removing the minerals from our slow toilet and sink for the invoice. On 7/18/23, when I asked who to make the check out to (because I prefer to pay immediately), the plumber gave me his name. That concerned me, so I asked him to have the office mail send me a bill. When I asked what the amount would be, he handed me a scrap of paper with $284.20 on it. When I asked why the amount was so high compared to what I was quoted, the plumber told me it was for the toilet cleaner. That seemed ridiculous. So, we waited for a bill, but never received one. ********* claims they have been sending me monthly bills via email, but I never received any. Neither the statement nor the invoice sent on 9/4/24 was itemized. It did not even state how long the plumber worked or what the hourly rate was. At the time, I considered contacting the office directly, but the way the plumber asked for a check made out to him and the way the price was so much higher than the quote made me wonder if the plumber was nervous about being caught. Given how some people unfortunately seek out revenge in a situation like that, I decided to let him decide how to report the bill. As I said, we never heard back.

    Business Response

    Date: 09/23/2024

    The response I typed on our letter head and is in the attachments.  

Plouffe's Boiler & Mechanical Service is NOT a BBB Accredited Business.

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