We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Hartley Auto Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** assured me he has been selling quality handicap vans for 40 years. I got a loan, flew from PA to VT to buy a van for my husband with ALS and dying. I drove the van home, found that all 4 tires were rotted, split and unsafe. I put new on then had a garage inspect it (van) who advised it was unsafe and needed over $5,0000 in repairs which they wouldnt even do because of the condition of the van.When I contacted **** he said he would gladly buy it back for the price I paid. But also assured me that he could fix the van I can fix everything on that list if you bring it to VT which I did. It cost me $344 for hotel plus gas. On the way home to PA the muffler blew off! I had to pay so Eone to do an emergency repair to get me to a pipe ****** to fix.The van was missing seatbelts, I found that the A/C lines were cut and twisted!!! **** told me it was simply a leak! My handicap husband and our service dog cannot ride in a van with no AC in 95* heat!I attempted to trade it and the dealer would offer $2k out of pity. He also said the van was dangerous. Four mechanics told me the same. Yet **** said they were all a holes and saw a woman who nothing about cars and were taking advantageHe agreed to buy it back for purchase price and still broke that deal by only sending the payoff amount.I would like to be refunded to the repairs and tired etc. that this man gained from me plus the money he promised by buying the van back, he owes $455.40 from the agreed upon refund. I would like him to reimburse me the $2,693.36 I lost on this deal. I lost more but I didnt keep all the gas receipts. I also want the money that I paid for the tires that he gained. Also please know. Knowing this van is unsafe, **** stated he would sell the van to someone else for no less that $15,000 profiting from the repairs and tires and alignment that I paid for!This guy is a liar and a ***** and has no consideration for the safety of his customers or their families!

Hartley Auto Sales & Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.