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Business Profile

Credit Union

Union Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Union Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Union Bank has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Union Bank

      20 Main St Lower Morristown, VT 05661-7409

    • Union Bank

      PO Box 1280 103 Vt Rte. 15 West Hardwick, VT 05843-1280

    • Union Bank

      PO Box 26 Jct. Routes 104 & 128 Fairfax, VT 05454-0026

    • Union Bank

      14 N Main St Ste 5013 Barre, VT 05641-4197

    • Union Bank

      PO Box 184 Danville, VT 05828-0184

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a business checking account with the Union Bank's *****, ******* branch on 12/2/2023. In the process of opening the business account I ordered my business checks. Fast forward to today, the bank has no clue where they sent my checks to, or who received them (if anyone). I asked the branch well over 5 times where my checks were, never got a clear or viable answer from them, hardly a response from them.On top of that, on February 27, I asked the bank to close my account due the the issue with the lost checks. They not only failed to close my account, but they continued to allow charges to come through on my card racking up a hefty negative balance.I want them to write off their scam charges and ACTUALLY CLOSE MY ACCOUNT.

      Business Response

      Date: 03/30/2023

      We had attempted to make contact with this customer with the information on file.  The account has been written off and closed as requested.

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