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Business Profile

Fuel Oil

Bourne's Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for Bourne's Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bourne's Energy has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our property mgr recommended we call ******** when our crawlspace heater broke recently. So I called them and I said, "No rush but when you're in the neighborhood, etc." I was surprised when their repair guy called me within a couple hours to say he was in my crawlspace and he needed a part and another visit to fix the heater. Then pretty soon thereafter we received a bill for $264 that included a $95 "Dispatch Fee" and $30 for "Consumables Supplies." I called ********. The woman said the $30 was for things like latex gloves and paper towels. (I'm not sure where they buy their latex gloves and paper towels but I'm guessing they could find a better a deal.) She also asked if anyone ever told me that $264 is the bare minimum they charge for an initial assessment. "No, no one did," I said."Well, they should have," she said.Yes, they should have. They should have explicitly told me they were making a special trip (other neighboring condo owners had the same issue and Bournes was servicing them) and they should have told me I would be charged a $95 dispatch fee and $30 for a couple of latex gloves. They have already agreed to remove the $30. I would also like them to drop the $95 dispatch fee since I never would have agreed to this. I have no problem paying for an hour of labor.

      Business Response

      Date: 12/02/2024

      I have left a voicemail for the customer to call me back. 

      Thank you 

      ****** *******

      Customer Answer

      Date: 12/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** *****

    Bourne's Energy is NOT a BBB Accredited Business.

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