Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  It would seem that it would have been easier if the hospital had responded to my multiple phone calls and letters without BBB intervention, but now the charges for the purported "Visit" as it was presented on the Patient Portal somewhat makes sense. In essence, the monitor "Visited" the doctor. It would also been useful if monitor reading had been listed under Results, *********************, Assessment, Procedures, or Encounters under the Visit (all of which were blank) to explain the charge.

  There was also no entry under Lab Results, which would seem a better place to present the action of reading a diagnostic monitor.

  However, with the explanation, the bill has now been paid. See attached email from *******************.

  Regards,

  ***********************

  from anyone at Copley. However, I continue to receive bills that provide no information about what the charges are for. The latest bill, dated 8/12/24, has had a balance due change from the previous bills, however, there is no itemization indicating the reason for the change.I have logged onto the Patient Portal and the only information I can find is that I was supposed to have had a visit with a Dt. *****. I have never had a visit with ***** nor have I ever had an appointment scheduled with *****. I did not go to the hospital on the day when the visit was supposed to occur. Upon reviewing the patient portal information there is none aside from the supposed Care team. Also, no Referral or Discharge info.I want to know what the bill is for or to have it expunged from my record if it is invalid. The only person to whom I spoke (in the ************* said they didn't know what the bill was for. I suspect that may be the case and they continue to bill me fraudulently.

  Business Response

  Date: 08/28/2024

  Good Morning,
  
   
  
  We received a  complaint for *********************** in reference to a service date of 05/03/2024
  
  ************** contacted our office stating that he was not seen on that day.
  
  The service is for a read of a ZIO monitor. 
  
  ************** read the results of the monitor on 05/03/2024
  
   
  
  The service was billed to his insuranance and the balance due is his copay in the  amount of $27.91
  
   
  
  Thank you,
  
   
  
  *************************
  
  Director of *************************** Patient Access, Coding & Prior Authorization
  
  Copley Hospital
  
  ******************
  
  **************
  
  ************