We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shed Builder

Gardner Customs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shed Builder.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor was to build a 35x23 metal garage. Gave deposit in August. Was told the engineered trusses were being delivered on 11/14. I asked ******* on11/16, what time they would be arriving on Monday 11/20 to start the job. ******* told me that she had to call to see if the trusses were being delivered this week. I got an email the next morning about an error in ordering the trusses. I called the supplier and spoke to the Rutland store manager and was told that there were no orders and the invoice she has sent me previously from this supplier, was fraudulent and was not from them. So Gardner Customs has over $12,000 of my deposit money and is not and has no plans to do this job. I left a voicemail on 11/17 telling her what I found out from the supplier and have received no call back. I have reported it to the attorney general, police and the **** ******* also seems to be a member of the school board and I will be contacting them also.

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gardner Customs was contracted to build a 24x40 pole barn, hemlock frame, metal roof, concrete footings-10 height rafters to be the same as K&C pole barn. They required a deposit of half the cost which was paid to them on October 4th 2022 in the amount of ******** in the form of a business check. The project was to start in early spring if 2023. Neither has been constructed or completed so an agreement had been concluded by both parties to return our deposit amount in full . We have yet to receive our deposit and emails, text and phone calls are not being returned by the business.

    Customer Answer

    Date: 08/26/2023

    I have heard from the business in response to my complaint. But still have not received payment yet. They say they will send payment but we still have not received any form of payment thus far. We have an appointment with a lawyer in September which they are aware of if this is not resolved before September 8th 2023. They only way they responded was because of numerous attempts in calling and they finally answered our calls. Will let your know if this is resolved hopefully by Sept.8th.

    Thank you,

    *****************************

Gardner Customs, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.