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Business Profile

Foods

Harrington's of Vermont

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harrington's of Vermont's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harrington's of Vermont has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/25/2024 placed an order. Did not get the product I ordered. Exchanged several emails with customer service. About my order and not being satisfied with their product and their 100 percent satisfaction geraintee.

      Business Response

      Date: 04/01/2024

      ********************* placed his order on February 25th, not January 25th as he mentions in his complaint. 

      ***** placed his order on our website, so he could see what he was ordering, he did not order the item he saw on the back of the catalog, this was his error.

      With this being the customer's error, there is no need for a refund to be issued.  We as a business shipped the items the customer ordered.

      I have attached a copy of his web order, which comes directly from the online server.

       

      Thank you

      Customer Answer

      Date: 04/03/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a turkey, ham, bacon, cheese combo product. I requested the 147-77item code because the ham was bigger. When I got the food the ham was loaded with big chunks of fat and the cheese was crumbly. I called immediately to complain about the condition of ******************. I was transferred , put on hold, and was told I would get a refund. Two weeks past and I had no refund. I called again on 1/8/2024 and was told this time they had no documentation of my past complaints and no refund was issued. I assured the person I called several times to complain about ******************. The customer service rep said well I'll issue a refund for the ham only because the cheese and bacon are free. That is unacceptable. I paid for the larger ham , bacon, and cheese.. The free bacon and cheese was for the orders for the 1lb hams, I paid for the 6lb ham, turkey , bacon, and cheese. I want a full refund of $132.00

      Business Response

      Date: 01/12/2024

      *********************************** called and spoke to me on Jan. 8, **** regarding a package she received on Dec. 14, 2023.

      ******* said she had called several times regarding an issue with her order but hadn't receive the refund she had been promised.  I advised her that I didn't see any notes in her order that she had called, and said that all agents are trained to make notes when a customer calls.

      I apologized that nothing had been done, apologized for the 'fatty' ham and crumbly cheese.  Advised the cheese may have gotten too cold during transport, that it was okay to consume, over a salad, melted to a sauce - that the flavor was still there.   I did say to her that the bacon and cheese in this package are 'freebies' and that I would issue a refund of $80. back to her credit card for the ham.   ******* paid $119.95 for the package, the difference is the turkey breast with the package.  

      ******* didn't say or ask any other questions about the cheese- and said thank you and hung up.

      We issue refunds on Friday, so the refund of $80 will be issued back to her today.

      Customer Answer

      Date: 01/12/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    Harrington's of Vermont is NOT a BBB Accredited Business.

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