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Business Profile

Garbage Removal

Casella Waste Systems, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Casella Waste Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Casella Waste Systems, Inc has 17 locations, listed below.

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    Customer Complaints Summary

    • 145 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a previous complaint - #******** stating that they are not picking up the garbage. Today (6/21/22) once again the recycling bin was not picked up. This time it was the whole street. I called them around 4 pm and was they were going to pick up. That did not happen. This is a on going problem and needs to be corrected. I pad my **** on time and they are suppose to pickup the garbage.

      Business Response

      Date: 06/22/2022

      Unfortunately we had a route delay on this and will be servicing you today.  Normally we call customers to advise on this and we apologize that did not happen.  We will reach out via phone and also did enter a credit on the account too! We are extremely sorry!!

    • Initial Complaint

      Date:06/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented a dumpster from Casella in the end of May 2022. The dumpster was half full when they hauled it away (we have pictures). We received an invoice for tonnage overage in the excess of five tons!!! when the dumpster was no where near that. The invoice was for $440.20 for overage. They hauled it away on 5/26 and per the office, it was weighed on 5/27. How do we know what was added to the dumpster over that 24hr period? My husband and I have tried three times to dispute the ****, they keep saying we owe the money. My husband works in construction and was able to roughly calculate the poundage and it is no where near the multiple tonnage they are saying we owe. Pictures of the dumpster are below prior to it being hauled away on 5/26. Hardly five tons!!! Please help us with this.

      Business Response

      Date: 06/30/2022

      We have confirmed the weight slip and sent over and even if it doesn't show full we can't see from pictures what is in there as it can cause weight.  We have adjusted the **** and the new balance due is ****** after the discount and we will call and follow up.  We are trying to work with customer but we still believe the weight is correct, we will discount this to that amount.  Thank you.

    Casella Waste Systems, Inc is NOT a BBB Accredited Business.

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