We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Graphic Printing

Awesome Graphics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Printing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 17, 2023 I purchased an Epson F **** printer from this business. She advertised it on ******** marketplace as only a year old and in perfect working condition. When we arrived, expecting, they would demonstrate the machine working and possibly do a bill of sale. They already had it bubble, wrapped and ready to go out the door and rushed the sale. Because it was a reputable business so we thought we trusted them. The printer was brought back to our residence to come to find that the printer does not print the quality that it should and we have had nothing but issues with the printer, we contacted her and she had just asked us to give her more time and more time to find out about her warranty. She finally sent her employees down to operate the machine however, it still did not print quality as it should but they told me that that was how it is supposed to be despite research information proving that to be untrue. Since they left, the printer will not print color at all anymore and only white and we are not sure what is wrong with it. From the beginning, we told her wed like to bring it back and get our money back right away before more time past what she represented she was selling was not what this printer was and the printer is in need of maintenance but she did not disclose.

    Business Response

    Date: 01/07/2024

    First of all I would like to address that fact that. this is not a customer of **********************. I placed a piece of equipment for sale on ******** marketplace in which ****** indicated she had researched and wanted. We came to an agreed amount of $8000. She was coming from out of state to pick it up so I asked my staff to pre wrap it as if we were shipping it like I would with any sale. No request were made that we do a demo or leave it unwrapped. We used this machine every day in our shop up to the sale of the printer. I was then notified that she was having trouble with image quality and wanted to return it. I had said I would reach out to my rep that I bought it from in case they had any suggestions. I decided to offer (which I did not need to do) to send two of my staff members who operated the machine daily - to her place in *************, to go through the working of the printer and show her that indeed it does work. They did do so and her husband even said  it looked like it was their error. My employees left with what they felt was a successful showing of the machines functionality. About three days, my staff and I start getting texts that are threatening in nature and swearing and insisting we take the machine back. I feel we went above and beyond to show her we sold her a functioning printer and she needs to be accountable to learn the ins and outs of it (just like we had to). To take it back not knowing how it was handled in her care, how much ware it received etc.. is foolish and is not how online marketplace works. I stopped responding directly to ***************** as her aggressive nature was becoming unsettling to myself and my staff. We have never had a complaint in the 30 years we have been in business. I have saved all of the text messages as well if needed. Thank you.

Awesome Graphics, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.