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Business Profile

Internet Services

Northern Connections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Northern Connections's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northern Connections has 2 locations, listed below.

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    • Northern Connections

      75 Eastern Ave Saint Johnsbury, VT 05819-5638

    • Northern Connections

      PO Box 543 Saint Johnsbury, VT 05819-0543

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am paying this business a monthly fee to provide me with a service (high speed internet). The service has been disconnected for over 2 weeks and the company is not reachable by phone or email.

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been using Northern Connections for internet service for 3 years now. When we moved from our rental to our new home, we continued with the service. We realized that the company was charging for the service at our old rental and at our new rental. We called multiple times and they said they would refund us but never did. Now, the storefront is vacant, they won't answer or return any calls and even trying the owners cell phone hasn't worked. The company is charging us for our old rental and our new rental as well as charging the new tenants for our old rental for service as well. There have been rumors circulating around town that the owner has skipped town and isn't returning calls. When I called last to express that I was getting very frustrated because we are now owed close to $1000 the owner didn't respond but instead shut off our **************** minutes after my message.

      Customer Answer

      Date: 12/16/2024

      I have not heard from the business in response to my complaint. Their office was vacated neighs and they are no longer responding to calls or emails. 

    Northern Connections is NOT a BBB Accredited Business.

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