We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Psychologist

LifeWise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found an in-network dentist office on LifeWise's official website and found University Family Dentistry. I had two services done in May and June. Despite Lifewise said it's in network. The front desk said they couldn't file the claims so I paid in full on the spot without any in-network discount. Yet after I submitted my claims to my insurance company, my insurance company told me the provider have already submitted claims behind my back after I already paid in full. My insurance company saw their request and combined all my claims into one and sent the check to them instead of me. I called the insurance requesting an explanation, yet nothing substantial has been done to get my refund back, and I still haven't got any refund and LifeWise closed my case on a false promise with no definite amount and date of payment from the provider, who has been lying about calling me and never did for the past two months. Even my credit card company is saying it's the insurance company's responsibility to get my refund back. Lifewise did not do diliggence when choosing the provider, misguided me to get service there and got scamed of 1258 dollars, didn't see check the claims I submited that showed I already paid on the spot , and didn't get the refund for me or respond to my complaint. After I repeatedly stressed that this provider has been scamming consumers for years thorugh double billing and false diagnosis which can be seen on ****** map reviews, nothing has been done to investigate the provider either.

    Business Response

    Date: 07/25/2024

    It appears this complaint is about a dental visit, and I am a mental health office. I think they are trying to contact a different organization.

LifeWise is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.