Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/25/24 I paid $6,469.22:- EPropulsion Navy 3.0 ********************* E-60 ********* ********* Controller - Solar battery charger They promised to install the ** by end of May but soon began making excuses. The wrong battery charger was order, AC NOT the Solar charger needed. They claimed the solar charger was back ordered but a month later I learned from another dealers it was readily available. They told me to buy it from one of these other dealers and that I needed to install the solar PV ** after which they would do the motor installation: remove gas motor and install electric motor, ********************* I laid out $1064.13 for this which I am now also out:- solar charger - electrical Bus Bars - 2nd charge controller for battery that runs electronics other than the motor - **************** to cool the battery - 3 x 100w solar panels - wiring, circuit breaker 1st week of June they said bring the boat in 6/19 and theyd do the work within a 2 weeks. On 7/2 I tried to contact them to say I wanted my boat and $ back but they didnt respond to email, answer their phone or return calls. Voice mail was full so no message could be left. On 7/5 I traveled to ********* to get my boat and $ back in person. Even though I owed them $0 and they had done no work they REFUSED TO GIVE ME MY BOAT BACK! I had to call ********* Police to try to retrieve my boat. While awaiting the Police the owner convinced my wife he would do the work on Monday 7/8. But on the 8th he called and said they would NOT DO ANY WORK ON OUR BOAT and we should come get it and our $ back. We went to do that on 7/9 and while I attached it to our SUV my wife went inside where the owner said he refunded the $ it via Quickbooks. Our credit card ALWAYS posts transactions quickly, within 1-2 days. On 7/10 there was no refund. My wife called again. They said theyd put the refund thru again. On 7/11 my wife still no $ so we contacted them a 3rd time. 7/13 and STILL no $back.

  

  Business Response

  Date: 07/17/2024

  The refund transaction on 7/11 was put on hold by the bank on 7/12 due to a larger than normal refund in our Point of Sales system. I was notified of the delay friday 7/12 and it took the weekend (bank was closed) and until Tuesday7/16 for the transaciton to be processed. The refund should be in your account today 7/17. Sorry for the confusion, our bank was just trying to protect us from fraudulent activity.

  Customer Answer

  Date: 07/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  8 business days after the vendor said they submitted the refund (on 7/9, not 7/11) it finally appeared in my account. This finally satisfies my issue in reference to complaint #********.
  
  Regards,
  
  *****************