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Business Profile

Mailing Services

The UPS Store #1107

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3 I shipped a solar generator from the above store in VT. It clearly stated on the box what it was and the type of battery it contained. It was being shipped to *********** to ***************************. It made it to ** and the package was then returned to VT to my daughter's (*********************) address. She returned to the same *** store and was told they couldn't ship it because their store won't ship that type of battery by air. She contacted another *** store and they were able to ship it. I'm back in *********** and have attempted to contact the store 4 times for a refund. I always get an answering machine and they won't call me back. They charged me ****** for ground residential, ***** for service options, ***** additional handling, and **** CMS processing fee - totaling $440.02. Tracking #1ZX30W004250002364. If they were unable to ship it they should have informed me from the beginning. I made it perfectly clear what the box contained. And as I said, the box had big bold letters saying what it contained.

    Business Response

    Date: 07/24/2023

    I am very sorry that my store has not responded, the store manager has been out for over a month and I've been struggling with staffing. I will look into the matter ASAP. What is the best number that I can reach you at?

    Again, sorry for the inconvenience.

     

    ***************************

    Owner

The UPS Store #1107 is NOT a BBB Accredited Business.

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