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Business Profile

Racks

The Rack Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Racks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding order RW-*****. I received an email last week stating the order had arrived, however, when i saw the ***** photo it was clear to me that was not my door as no doormat was there and there was no indication of which apartment complex or address they left it at. when i came home the package was not there either, so i asked my neighbors around the block multiple days and checked everywhere even behind bushes and could not find my order. I reported this write away, and they emailed me to look around which I did. I then called on monday and a rep from their site promised me that they would make it right and that first they would file a tracer with ***** that would only last ***** hours **** she promised me after that process finished in 48 hours i would be refunded. I have waited and it has passed over ***************************************** and they have given no estimation on the new ***** time window. this is unacceptable service and business treatment of a customer, my credit card bill is due soon and i have a baby on the way. I will make sure no one in my friends group or family buys from here and I may be forced to chargeback if this is not refunded. thank goodness i used *****************

    Customer Answer

    Date: 06/07/2023

    they Still havent provided a resolution. They are delaying the process over 2x stating they will refund in 48 hours and then saying they will in 3-5 business days. No response from them regarding resolution aka refund. 

The Rack Warehouse is NOT a BBB Accredited Business.

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