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Business Profile

Car Wash

Black River Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the credit card payment option for the car wash. I turned the unit to "off" when I was done per the instructions. The timer continued to run and the charge increased even though it was off. I turned the unit to off multiple times. I have video. I reached out to the store who says they are not the business owner. They are listed as the business owner via the town.

    Customer Answer

    Date: 03/22/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 03/24/2023

    Hi, The car wash and the Kwik Stop store are not the same business.  Black River Car Wash is owned by ***********************. I cannot locate the phone number for the car wash as it was recently sold. The owner has another business in ******* ** and the contact info is:
    **************************
    **************************************-**************.  From the knowledge I have by using the car wash myself it appears the customer turned the dial to stop which stops the water but did not press the stop button on the credit card part of the machine.  It is clearly labeled to do so.

     

    ***********************;

    Former owner of Black River Kwik Stop

    Customer Answer

    Date: 03/27/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I have attached the video of me turning the dial to stop repeatedly. I also hit the stop button on the credit card machine multiple times (not videoed). The timer continued regardless and I was charged $15. It is my understanding a large amount of people have experienced this fraudulent charge.  

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

Black River Car Wash is NOT a BBB Accredited Business.

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