Complaints

This profile includes complaints for One Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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One Credit Union has 8 locations, listed below.

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  One Credit Union

  380 River St Springfield, VT 05156-2245

• 

  One Credit Union

  PO Box 998 569 Rte 103 South Chester, VT 05143-0998

• 

  One Credit Union

  PO Box 550 560 South Barre Road South Barre, VT 05670-0550

• 

  One Credit Union

  1 Market Pl Unit 8 Essex Jct, VT 05452-2942

• 

  One Credit Union

  Sugar River Plaza John Stark Hwy Newport, NH 03773

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle and the loan came through this bank. When Ive attempted to pay again and again the payment would go through and then be returned. This happened three times. When I called they told me they didnt know why and we tried a payment from a different account through a different bank that I have. I made a large three payment payment to catch up. Again it went through and was returned. I worked with them via email and phone conversations to get it worked out but they told me to set up auto payments again. When I tried they locked my account and told me my car was in repossession. I asked they remove that and they told me I needed to make a payment. When I explained everything keeps being returned they looked at the account and admitted the funds keep being retuned and they dont know why. They asked me to try auto payments again. When I went to login to my account it was locked and they told me its because they moved it to repossession. They got my insurance packet from the dealership before I could leave with the vehicle then claimed they didnt have it. I also had the title sent to me by another bank. This is a smart vehicle I went through income based incentives mileage smart federal and state grants to help with this so the amount owed and payment would be low. Help me please! I believe they are scamming for the grant ******

  

  Business Response

  Date: 11/05/2024

  One Credit Union
  **********************************************************************
  
  Re: BBB complaint #********* Hope ******
  
  To whom it may concern,
  We are writing to provide an update regarding *********************** situation concerning her Closed End Voucher and Security Agreement with One Credit Union for the purchase of a 2020 Chevrolet Bolt, last five VIN numbers *****, dated 05/01/24.
  Since the agreement, we have received only one ACH payment on 05/25/2024 in the amount of $337.90. Unfortunately, all subsequent payments have been rejected due to insufficient funds or attempts on a non-transactional account. Our collections department has made numerous efforts to assist Ms. ****** in resolving this matter, including attempting to set up direct charges to her debit card and checking account, as well as offering in-person payment options at our branch offices. Despite these efforts, no further payments have been received.
  Our primary goal is to support our members and help them succeed financially. Repossession and force-placed insurance are measures we take only as a last resort. On October 11th, we received confirmation that the auto insurance policy provided by Ms. ****** was cancelled on July 1st, forcing us to add *************************** to the loan. Our discussions with Ms. ****** to remedy both the loan delinquency and the lack of insurance continued with no success. Consequently, due to the ongoing lack of action from Ms. ******* we have been left with no choice but to initiate the repossession process and pursue legal fees to resolve this situation.
  We urge Ms. ****** to take immediate steps to bring her loan current and prevent further consequences. We remain committed to working with her to find a resolution that benefits both her and One Credit Union.
  If you require any additional information,please do not hesitate to contact us.
  Sincerely,
  Collections Department One Credit Union

• Initial Complaint

  Date:08/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding a fraudulent account that has appeared on my credit report. The account details are as follows:Account Name: CU ONE Account Number: *******Date Opened: 01/01/2015 Amount: $393.00 This account was not authorized by me, and I have no knowledge of its existence until recently when I reviewed my credit report. I believe this account has been fraudulently added to my credit report, causing significant harm to my credit score and overall financial wellbeing.I have attempted to resolve this issue directly with the credit reporting agency and the creditor involved, but unfortunately, my efforts have not resulted in the removal of this fraudulent account. As a result, I am reaching out to the Better Business Bureau to seek assistance in having this account removed from my credit report.I kindly request that you investigate this matter and take the necessary steps to ensure that this account is removed from my credit report immediately. I have attached relevant documentation, including a screenshot of the account details, to support my claim.Please feel free to contact me at [Your Phone Number] or [Your Email Address] if you require any further information.Thank you for your prompt attention to this matter. I look forward to your assistance in resolving this issue.

  

  Business Response

  Date: 08/12/2024

  Re: Complaint ID ********

  BBB please attach this complaint to CU One.  We are One Credit Union based in ********  We have no records of this person having a membership with us.  Thank you for removing this record.  

   

  **********************;

  SVP - Retail Operations

   

• Initial Complaint

  Date:09/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The credit one bank opened a account n used my info this is uncalled for I have called many time to get it removed !! This is showing on my credit report please remove this

  

  Business Response

  Date: 09/18/2023

  Hello

  This is for Credit ********* not One Credit Union.  We have no record of this person having an account or loan, or requesting a loan or account with **********************.  Please remove this complaint from our record.  Thank you!

   

  ***********************

  SVP Retail Operations
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a truck repossessed and I paid the parlance and months forward and the have already sent the truck to auction and would want me to pay extra storage and tow fees after the lied that I had plenty of time to get the truck and also the company they hired has incurred damages to the truck that I would need to pay for and or run through my insurance to fix so its costing me a lot in all that because of there mistakes and miscommunication so I would like to get them to cover damages to the truck lost income for the truck in being broken and the fees caused by there mistakes

  

  Business Response

  Date: 07/27/2023

  The customers vehicle was lawfully repossessed due to nonpayment and transported to a holding facility. The customer redeemed the vehicle by paying current (not forward), including collection fees, and was provided the proper release and instructions. One Credit Union is investigating the claim of damages to the vehicle and find that (1) the repossession agent worked with the customer on claims of damage to the vehicle and the customer was provided photos/videos documenting that there was no damage, (2) the transport company verified by photos that there was no damage to the vehicle, and (3) the holding facility verified via photo/video that the vehicle remained undamaged at the time it was signed over and released to the customer. The damages provided by the customer to the repossession agent in photos were not present at the time of repossession and were not present at the time the vehicle was transported away by the customer. Please note that we have requested copies of the photos and videos from all parties involved today. All parties have acknowledged that if damage was caused to vehicle in their possession, which unfortunately can happen, they cover the damages and have insurance coverage for such events. In this case, each party has documentation showing the vehicle remained undamaged while in their possession. Once these photos and videos are received, these will be provided to the customer.  
  
   
  
   
  
  Thank you!