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Business Profile

Fire and Water Damage Restoration

Cleanway Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for Cleanway Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cleanway Services has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cleanway Services

      50 Saint Mary Street St Johnsbury, VT 05819-2690

    • Cleanway Services

      45 Felton St Unit 1 South Waltham, MA 02453-4118

    • Cleanway Services

      289 Main Street Littleton, NH 03561-4021

    • Cleanway Services

      1845 Woodstock Road White Riv Jct, VT 05001

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a quote for a clean up job on 675 US Route 5 Hartland ******* in the ***** amount of $2,400.00. I have a complete break down of phone calls time and what was discussed in the attachments. I want a clean bill of no money owed. Also business claims to be in good standings with the BBB and that is not the fact as posted on the ******** page currently, in the about tab. I called the BBB today and was informed that this establishment is not in good standings. The BBB has contacted them and requested that they take down their accreditation as it is misleading. I have gone threw their reviews and found similar examples of what I am going through with them now, with misleading billing. It's my believe that this is a common practice with this business from reading the reviews. I have also submitted a complaint with the Attorney General case file number 2024-05911. If a agreement can not be made, I am requesting that all documentation is forward to me and to the AGO. Please and thank you!!!

      Customer Answer

      Date: 07/08/2024

      I have not heard from the business in response to my complaint.

    Cleanway Services is NOT a BBB Accredited Business.

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