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Business Profile

Cutting Tools

ChainsawR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cutting Tools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently sent my jonhsered 2094 chainsaw to them for repair. They claim to specialize in older jonhsered chainsaws. I live in **** and shipped it to them in *******. They supposedly fixed it and I paid the bill and return shipping. The first time I used the saw I cut eight pieces of wood and the recoil fell apart. That is one of the things they claim to have fixed. Now my saw is not usable. I want it fixed right and them to cover shipping.

    Business Response

    Date: 09/24/2024

    Customer shipped a chainsaw for the shop to repair.
    The saw had multiple issues to address,
    unfortunately, the customer's starter cover assembly was worn to an extent it would fail in the future.
    We did not have a replacement for the customer's worn starter, as it is obsolete, and we could not source a replacement.
    The saw functioned when we shipped it back, but We were concerned that their part would not hold up.
    We attempted to communicate the fact to the customer,
    but we were unaware that the notes added to the customer's invoice were not visible when it was emailed to them.
    Unfortunately, the customer's part did fail soon thereafter.
    Understandably the customer was upset by this event.
    We have attempted to find a solution with the customer but have been unable to help them understand the mechanics of the issue.
    We fix more than a 1000 chainsaws a year in our shop and therefore have extensive knowledge of how to repair them.
    We see no value in deceiving or defrauding any customer and look forward to a reasonable solution relative to the stated facts listed above.

    Customer Answer

    Date: 09/25/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Nathain

     

     

ChainsawR is NOT a BBB Accredited Business.

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