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Business Profile

Resort

The Stowe Mountain Resort

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Stowe Mountain Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Stowe Mountain Resort has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Stowe on 2/29/2024, and received a parking violation that was unwarranted. My vehicle had a total of 4 people in it, and parking was supposed to be free. There were no parking lot attendant to verify our commuter status, and the ** code signs did not work with my phone. I assumed that since the lot was not close to full, and there were no attendants around, that the commuter status would be verified as we left the lot if they cared to do so. I came back to my car at the end of the day (after paying $800 for my family to ski for the day) and found a $100 parking violation on my car door. I immediately disputed the parking violation online to Park Stowe, and discovered that they do not have any recourse to dispute their bogus violations. There is no sense of due process or real way to dispute a bogus parking violation. They reduced my "parking violation" from $100 to $50, but I should have paid nothing at all since we followed their commuting guidelines. This was also the first time we have been to Stowe since they started their convoluted paid parking scheme. The paid parking at the Stowe Resort is conducted in a manner that is convoluted and deceptive, and there is no recourse to dispute bogus violations. If I do not received a refund for this parking violation, I will never return to a **** owned resort again.

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunday 1/07/2024 I paid 30$ to park at Stowe Mountain Resort to go skiing.. and when I returned to my car later that day there was a100$ parking ticket on my car. well when I looked at the receipt the was one letter of my license plate number left off.. so I tried to appeal the ticket & was automatically denied with anyone looking at my receipt.. theres no one to contact or complain to. They just said pay within 30 days or be subjected to collections.. the email this was sent by was by a dont respond email address.. I find this very unfair & being taken advantage of. Its bad enough that I have to pay 30$ at a resort to park, then get a 100$ ticket for a small ************** no one to speak with.. Sincerely *************************

      Business Response

      Date: 02/20/2024

      This guest provided feedback regarding the parking violation to the resort in a guest survey on 1/10/24.

      The guest also contacted our parking system provider and when the guest provided a copy of their receipt, the violation was voided on 1/11/24.

      With the violation voided, our understanding is that the issue has been resolved.

       

      Thank you and please let me know if there is anything else required to close this matter.

       

      Matt

       

       

      ***************************, PE

      Director of Resort Operations

      Stowe Mountain Resort

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 tickets for ***** for the *************** on 10/8. My family arrived on site and were ready to get tickets when the Stowe attendant noted that the line was so long, we should instead come the next day. Having checked the weather, I noted that there is rain in the forecast. She shook her head and said it would be the same as that day. On her advice, I went to change the ticket reservation for the next day and upon arrival the next day, indeed the weather had turned to rain and had zero visibility from the top. At no point was I informed that there would be zero visibility at the top, nor given the option to have a refund for that circumstance. Given that we were deceived, it seems a refund is well within reason.

      Customer Answer

      Date: 10/23/2022

      I have not heard from the business in response to my complaint.

    The Stowe Mountain Resort is NOT a BBB Accredited Business.

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