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Business Profile

Mason Contractors

Plumb Line Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave a deposit for work to be done 10/11/2022 - project kept being pushed off for a variety of reasons - he never did any work.January 2024 I sent an email stating I did not want to continue with the work plans and asked for deposit back. ****** said he had used the money on his current project, but would give it back in about 6 weeks. I had to send numerous email asking about deposit - he finally sent $1,000 back and continued to promise the rest. I asked ****** to take a loan out to give us our money back. It is now July, 6 months since I asked for deposit back, and it feels like we are no closer to a resolution.

    Business Response

    Date: 07/15/2024

    I do understand her complaint.  We did receive the deposit with contract to complete a project on her home.  When they signed the contract we had a couple projects in front of them, and were scheduled out until at least the following summer, and they did understand that.  Jobs changed and construction delays happened, we are still working on the project that we thought was going to be completed earlier this year prior to beginning their project, we wanted to work with her to squeeze her project in but the timing never allowed.  We have every intention of returning the full deposit amount once our current project is completed.  However, the timing and delays have been outside of our control.  We have also tried to work with her and returned small amounts as we are able.  It was never our intention to put her in this position, and we did have all intentions of completing the project they had requested. And we will make this right with them, even if the timing is not ideal, which we understand.

    Customer Answer

    Date: 07/16/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I sent deposit money to go towards our project, which it did not, it was used for other projects.  I realize this is common practice, but not good practice.  I have difficulty trusting ****************** as he has told me many times he will refund us soon, but never has.  I have lost the interest I could have made on this money while he has had, basically, an 'interest free' loan from us.  As a business person, I see no reason why ****************** cannot obtain a personal, business, or home equity loan to pay us back our deposit.  


    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

    Business Response

    Date: 07/20/2024

    When we pay the customer back in full, we will include an extra 5% to make up for any interest she would have lost. Again, we are sorry for the delays and will update this complaint when the amount owed is refunded to the customer. 

    Customer Answer

    Date: 07/23/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    What I am looking for is a time frame for the refund.  In three months it will be going on TWO YEARS that ****************** has had our money, and 7 months now from when he said 6 more weeks.   I feel that I have been more than patient.   

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    *****

     

     

Plumb Line Construction LLC is NOT a BBB Accredited Business.

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