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Business Profile

Data Analytics

RSG

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RSG's headquarters and its corporate-owned locations. To view all corporate locations, see

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RSG has 2 locations, listed below.

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    • RSG

      55 Railroad Row Ste 200 White River Junction, VT 05001-7177

    • RSG

      40 Main St Ste 550 Burlington, VT 05401-8592

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non payment of survey participation for the Oregon State Travel Study taken May 15th 2024 for $50.

      Customer Answer

      Date: 08/04/2024

      I have not heard from the business in response to my complaint.

       

      This study was sponsored by Oregon State Transportation division.  Does the state have a fiduciary responsibility to honor this contract?  I've reached out July 16th to my local RCOG in **************, which was part of the study but again have gotten no response.  Thank you, **********************;

       

      Business Response

      Date: 08/08/2024

      We appreciate the opportunity to resolve this issue. 

      As stated in the original complaint, the customer participated in the Oregon Travel Study on May 15, 2024. According to our survey records, in the survey sign-up questionnaire, the customer opted to receive a physical gift card in the amount of $30. The physical gift card was mailed to the address provided by the customer on June 3, 2024. 

      On August 5, 2024, we received our first direct communication from the customer using the email address we had on file. The customer restated her travel period and indicated she had previously contacted the gift card provider who referred them to us. 

       We replied to the customer on August 6, 2024 and noted that customer had opted to receive a physical gift card, which was mailed on June 3, 2024. The customer replied on that same date and restated that the incentive amount was increased to $50 during the survey and that they had opted for the electronic gift card. 

       Because the physical gift card had not been used, we canceled the physical gift card and processed a new electronic gift card for the customer on August 7, 2024 and sent them a direct link. We also increased the originally stated gift card amount from $30 to $50.

       The customer subsequently replied that the issue was resolved to their satisfaction.

      Customer Answer

      Date: 08/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    RSG is NOT a BBB Accredited Business.

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