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Business Profile

Monuments

Twin State Monuments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Twin State Monuments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Twin State Monuments has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2024 I contracted with Twin State Monuments/Cleggs Memorials for their engraving service to add a date of death to an existing stone in the *************, ***********. This service was paid in full with check #**** and cashed April 18, 2024. I was told they would try to get this engraving done by the end of May. On May 28 I sent an email inquiring about a scheduled time and was told by the receptionist that she would contact her boss about this. I had no response. In June I began calling for an update but got no response for my requested call back. I stopped by the White River Jct. office and the receptionist, ****** ******, said she had no update for me but would let me know when she had a schedule. I kept calling, with no response to my messages, and stopped by numerous time in July. I was given many excuses but no schedule of when the service would be completed. My family was anxious to get the engraving done so we could schedule an interment service. On August 8, 2024 I stopped by the White River Jct. office to inquire again about a time frame and ****** said she didn't have any schedule and didn't know where the engraving people were. I cancelled my contract with Twin State Monuments at this visit and requested a full refund as I felt the service was not ever going to happen. I have not received my refund. I have called numerous times with no response to my request for a call back. They do not answer their phones ever, it always goes to voice mail. I have repeatedly stopped by the White River Jct. office to inquire about my refund and ****** says the boss is bringing it to the office. I am disgusted by how horribly this company treats people on such a sensitive, personal service. I want my $212 back!

      Business Response

      Date: 10/07/2024

      Dear Mrs. Tuthill,

      After speaking to the accounting department and going through our records we have figured out that the payment was made by a different party with a different address. legally that is who we can refund the amount to.  The check was mailed to them quite some time ago.

       

      Please reach out to that person in regards to getting your money back.

      Customer Answer

      Date: 10/09/2024

      Better Business Bureau:
      I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 22375322. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 


      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]




      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.




      FAQ



      Regards,

      Rhona




       


       

    Twin State Monuments is NOT a BBB Accredited Business.

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