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Business Profile

Civil Engineer

American Consulting Engineers & Surveyors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Civil Engineer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/30/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired American Consulting engineers & Surveyors to survey and subdivide a small parcel of land. We found that communication was difficult as they rarely answered their phone and never returned calls. *** would even go weeks on end with no response to voicemails or email requests. We were often promised by the office manager that she would have *** return our phone call by the end of the day and we wouldnt hear anything from them. Anytime we needed to reach them it took continuous follow up calls to finally get in touch with someone.The subdivision survey process itself was a simple task that should have taken no more than ***** days to complete from start to finish; however our experience with American Consulting took over 5 months to complete which included several lies, false promises and major surveying errors on their part that took not just weeks, but months to finally get corrected. This several month delay caused us and the property seller involved several thousands of dollars due to American Consultings unprofessionalism, irresponsibility and unethical business operation.Applications for permits to the state/town were submitted several weeks after we were promised they had been, thus causing unnecessary delays. After submission, it was discovered that the paperwork was incomplete and primarily incorrect. This meant the application had to be corrected and then resubmitted for a second time. This caused extensive delays, hassle and frustration. The initial final survey was inaccurate and the lot acreage numbers were incorrect. This, being a paperwork issue had to be fixed and which should have taken a day or two ended up adding another month and an added delay in the process. The final invoice was also much higher than what was originally quoted with no additional explanation of why. The invoice seemed like made up logic to the specifics We received a general indifference attitude from the owner when we addressed these issues with him.

    Customer Answer

    Date: 11/10/2024

    I have not heard from the business in response to my complaint.

American Consulting Engineers & Surveyors is NOT a BBB Accredited Business.

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