We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumbing and Heating

Call The Whale, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • James R.

    Date: 01/02/2025

    James R.

    Date: 01/02/2025

    Stay away. Far away. Our tub/shower faucet was malfunctioning and Call The Whale charged $2,050 to remedy the situation. Yes, it is now fixed. However, the part required to complete the repair cost $150.00 and the time required to complete the repair was less than 2 hours of time. When we asked for clarification on the amount charged, they said their system was somewhat intuative but that the rule of thumb is to estimate 1/2 towards material and the other 1/2 towards labor and overhead. When we asked again for an intemized invoice, they simply refused.Note: I consulted with my business partner, who also happens to own and operate a significant plumbing and heating company and he told me that the repair required and completed is "a $400 job, tops".These folks, Call The Whale LLC (Plumbing and Heating) should be avoided.

    Call The Whale, LLC

    Date: 01/16/2025

    Hi *****,


    Thanks for sharing your review.  At our company, we are committed to being a value-driven
    provider, delivering exceptional service to every customer. While we may not
    always be the lowest-cost contractor, our pricing reflects the quality of our
    work, the training and expertise of our team, and the comprehensive warranties
    we offer. Our technicians are highly skilled, fully insured, and undergo
    background checks to ensure professionalism and trustworthiness in our Customer's home.


    We understand your frustration with our pricing not being
    itemized in the traditional breakdown of labor and materials. However, our
    pricing reflects more than just those factors—it also covers extensive
    technician training, fully stocked service vehicles, 24/7 availability, and
    other operational costs that enable us to deliver reliable, high-quality
    service and support.

    We take pride in our transparency, providing upfront pricing
    before any work begins. In this case, the estimate was thoroughly reviewed,
    signed, and approved by the Homeowner (your daughter) prior to us proceeding.
    Additionally, we made every effort to accommodate a next-day repair request,
    even rescheduling other customers with heating issues to prioritize your
    daughter as a valued returning customer.  She also expressed to our team how pleased she
    was with the quality and timely completion of the work.


    In response to your pricing concerns after the work was
    completed, we issued a $0 invoice to your daughter as a gesture of goodwill.
    It’s disappointing to see this review despite our efforts to resolve the
    matter. We have been trying to reach you to discuss this further and truly hope
    to connect soon to address your concerns. Thank you.

Call The Whale, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.