We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tour Operators

VBT Bicycling and Walking Vacations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attended bike tour with *** to ****** on 10/2-10/17/2024. Cost of trip was $13,620.00 for my husband and myself. On first day of tour one of the participant was obviously ill with upper respiratory symptoms. Per VBT protocol anyone feeling ill was to self isolate and mask This protocol was not adhered to throughout entire trip. On day 3 of bike tour my husband became ill with COVID. He was unable to participate in the tour and self isolated and masked. I also became ill on day 6 with COVID. When I told group leaders of our illness they were cavalier and told us not to disclose this information with other participants in our group. Due to the lack of this companies safety protocols and negligent conduct I feel it needs to be reported. Our safety should be paramount when traveling. I put my trust in this company and they failed to protect me and other participants. Not to disclose to other participants that they were exposed to COVID was fraudulent. We had to sign a participation agreement which I believe is unfair and involves misrepresentation on the part of *** due to there gross negligence.

    Business Response

    Date: 10/24/2024

    We have left a message for our customer to reach out to us directly to discuss their concerns further.

    We do need to state the protocols outlined in the complaint are not those of our company. Attached is our current protocol.

    Regards,

    VBT Guest Relations

     

     

VBT Bicycling and Walking Vacations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.