Reviews

Review Details

• Review fromThomas H

  Date: 05/18/2025

  1 star

  Thomas H

  Date: 05/18/2025

  In April 2025 the *** hired them to move all item from my condo due to a water damage event. A number of items were damaged during the move due to rough handling. A tall mirror was broken, a large lamp shade was missing and a window air conditioner grill was punctured rendering it non functional. The damage reimbursement policy is pathetic and is unacceptable. 60 cent per pound of damage! ...and you can only make a claim within 10 days. ...So what would have happened if my wife's diamond tennis bracelet was damaged. ...Weighs a tenth of a pound, so 6cents reimbursement. The manager said this was a government policy. -protecting who? This business needs to take responsibility for damage they are responsible for on a case by case basis. I would avoid this business. I don't recommend them to take care of any personal items. -Just brutal.
  

  Vermont Moving & Storage, Inc.

  Date: 05/20/2025

  Good afternoon,
  
  I have taken the morning to look through all items and reflect on how why and how we got to a point to receive such quick and malicious responses.  I am a little taken back.  Vermont Moving and myself have been incredibly responsive to all your requests and emails, including booking your job to return all items to your home with less than 24 hours notice, with a booked scheduled.  I received a phone call from ****** requesting we be able to squeeze him in for the following day,and we made it happen.  We did this despite, as of today, never receiving payment for any services including packing, pick up, storage or delivery of your items.  We did this because we live in a small community that goes above and beyond for our customers and our community.  We are a state with less than ******* people living in it, everyone knows everyone.  Our name is incredibly important to us.  If a customer has an issue, they normally pick up the phone and discuss it.  We communicate.  We do not file complaints online and send threatening emails in hope of a resolution.  I have detailed everything below and ask that you take a look and if you would like to calmly discuss, please let me know.
  
  State Statue:
  
  The state of Vermont does not have a state statue that governs moving.  The state statue you reference below does not exist.  It appears it was an AI generated question in ****** and that is the response you received.  You can verify this at the State website Title 19, here:  Highways
  
  Most states do not have a state statute regarding this due to our industry being Federally regulated (DOT and *****).   Due to this, all paperwork and guidelines are regulated by our Bill of Lading which is written and regulated by the federal government. I do not make the rules, I simply follow them.  I have attached the Bill of Lading for your job with your signature and the terms to this email. 
  
  The claims period is 10 days from date of delivery, per bill of lading.
  
  The company is not liable for mechanical damage.  If an item is not working due to physical damage, than we would be liable (for example a tv was cracked and now the picture does not work).  The picture you sent shows either freon leaking,or old water that has turned moldy coming from the back of the **.  Your email states noticed a puncture in the exterior grill.  I do not see a picture of this and without seeing a picture of it, it would be pretty tough for me to be able to state if it was us that completed that or not.  Either way, freon lines are inside the ** unit, they are not accessible on the outside.  If it is a freon leak, it would not be due to a puncture on the exterior grill unless it went far into the unit.  If it is old water that is the source of the green, I would assume your homeowners policy would be something you want to add to your currently open water damage (hence the reason for me recommending contacting them).  With the limited information provided, I am unsure of what the current status of the unit is, but after reading the user manual and troubleshooting, if it is not working, I would verify the ** unit reservoir is empty.
  
  I have attached our Full Value Coverage Guide to this.  You did not take out the additional coverage.  Your items are covered at $0.60 per pound per article.  Your original claim for the mirror was reviewed by us and it is clear we packed the item and it is broken.  We take responsibility for our actions and make sure to quickly rectify it.  Since we knew we had caused the damage, we choose to reimburse you in full for the replacement, $53.33.  Our legal obligation for this claim was $0.60 per pound per article.  The mirror weighed 10 pounds x $0.60 = $6.00.  Again, we are human.  If we make an error or a claim, we rectify it.  It is important to us.  The ** unit does not appear to be a claim produced by us.  My guess is you have not used the unit in 8 plus months.  It has been stored.  You received damage to your home, which I personally know how frustrating that is.  It is not known where the damage to this unit occurred, but, it is not the type of damage moving companies see resulting for a relocation.
  
  To summarize, you filled a claim within the 10 day period.  You signed stating your claim was complete.  We paid in full the rate request, even though you only had basic coverage of $0.60 per pound per article.  The ** unit damage is mechanical and not physical.  It therefore is not covered (neither by basic or full value coverage).
  
  I know your home was damaged due to no faulty of your own and I sympathize with that.  I am sure it is a stressful situation.  But I ask that you take a look at the entire picture, and maybe attempt to see where my emails are coming from.  If you would like to further discuss, please let me know.
  
  
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