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Business Profile

Tour Operators

Discovery Bicycle Tours

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Dominique M

    Date: 05/28/2024

    Very disappointed in this company Went with them in ***** with my sister and I love the trip.Then I went alone to ***** and ******* in 2021 and 2022 respectively.I had issue with my headlight in the tunnel dur*** the trip and find myself alone not be*** able to return *** no light to go through this long tunnel.There was no cell phone reception (we were in *******) and no leader in sight.I stared to panic be*** alone end of day in the middle of nowhere.15 to 20 mn later the leader showed up and I was totally freaked out and told them that was not right.Besides that I had a great time mak*** grind with a lady named *** and a gentleman.In ******* I dont think I has any issue that I was made aware of.I was asked if the company can use my pictures for the site and I was happy to share.Plann*** to go this year I was told I was not welcome because they were incident in the past.No mention of when or what.I was told that the behavior of my sister was totally out of line and I wonder why I was told this.The owner told me they could not reach my sister to let her know she was not welcome.Why should I hear this?Talk to my sister yourself.This is very stressful to be treated like that.No explanation and banned .This is very abusive behavior ************* allows the right to ban people without any explanation and no Option to get your version.In a way I am glad I wont go back because deal*** with non transparent,straightforward people is not my th***.

  • DONALD M

    Date: 09/05/2023

    1.The Bikes supplied were grossly inappropriate for the two ******** road bicycling tours we booked with DBT to take place in early and mid - August 2023. The bookings were contingent upon the agreed upon explicit bike specifications (model, weight, ************ size, drive train and fit).2.The bicycle specifications and accessories were continued to be emphasized with DBT as late as July 31. 3.The bikes supplied were not in compliance with the agreed upon Jan. 2023 road bike specs.4.The bikes were too heavy. ****** bike weighed nearly half her weight with very wide tires. DBT gave her a 29er configured for mountain trail cycling with shocks. Dons bike was also a mountain bike with very wide tires along with shocks.5.The outfitter / bike supplier argued this is what you get.6.DBT focused entirely on compromising the agreed upon bike specifications ending in noncompliant bikes.7.I argued on the first day during the bike fitting that we had been Hood Winked by DBT. This further exacerbated the issue.8.To avoid being expelled from the tours we had to compromise and ended up with very bad bikes.9. In addition to the noncompliance, both our bikes had drivetrain problems during the entire 350 + miles of use.10.DBT was blatantly deceptive in this entire bicycle deliverable.11.We do not recommend DBT. DBT cannot be trusted. They should be avoided. Run away from these people.

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