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Business Profile

Towing Company

Master Roadside Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to be winched out about 100 yards offf of the road and after 3 hours the tow truck pulls up the guy gets out and says we gave the wrong info and he couldnt help us. Got in his truck and left then turned around and drove back by and honked the horn and they charge us $389.00

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called MRS ***** Roadside Rescue to report a pickup on highway 36 going eastbound at mile marker 518. This is right before the Sheridan ***** They quoted us ***** minutes for a tow. So they should have been picking up my car around 8:11-8:41 pm. I get a call at 10:31 saying my car is not at that location. I speak to ***** (employee #***) at MRS ***** Roadside and she tells me the best they can do is charge me a cancellation fee of $100. She tells me to call back to speak to a head manager in the AM. I speak to ******** who tells me there is nothing they can do because I agreed to the second ETA (even though they failed to adhere to both ETAs they gave me). ******** agrees to send me pictures of the absent car on the highway and all call logs from all discussions I have had with this company. I did confirm my email with her to make sure she heard it correctly. She never sends me anything. I get a call from the police that they have found my vehicle in the exact location I asked MRS to pick it up.I call MRS and report to them that I would like my $100 cancellation refunded to me because the cops found my vehicle where I asked for them to pick it up, thus, it could not have been stolen. They tell me that this case has already been settled and they cant do anything about it because the driver said he went in both directions and there was no vehicle. Speak with ******** and tell her that ******** was supposed to send me the pictures and all call logs and she says they are not allowed to do that. I tell her ******** said she would and ******** tells me she will check the call log and if ******** said that, she will send them over in 1 hr. She never does. I call back and they tell me ******** has left but ****** will call me back in 1 hr. ****** never calls back. I get hung up on by *****. Someone else says there's no ****** at this business. So, this business has charged me for their failure to find my vehicle, has lied to me, hung up on me, and not followed through once.

Master Roadside Service is NOT a BBB Accredited Business.

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